On-Site Operations & Client Experience Manager

On-Site Operations & Client Experience Manager Job Description

Los Angeles, CA | Part-Time with Growth Potential

About Us

Our mission is to provide a creative home that inspires artists to express themselves freely and fearlessly.

The WhereHouse Creative Studio and CloseUp Crew are creative businesses built for actors, artists, and storytellers. We provide self-tapes, photography, coaching support, and premium studio rentals in a space designed to feel elevated, welcoming, and creatively inspiring.

Our clients range from working actors and creatives to production teams and photographers, and we’ve built our reputation on professionalism, hospitality, attention to detail, and an exceptional client experience.

We are a small but rapidly growing team looking for someone who is proactive, emotionally intelligent, highly organized, and genuinely takes pride in creating beautiful, seamless experiences for others.

The Role

We are looking for an On-Site Operations & Client Experience Manager to help oversee the day-to-day flow, presentation, and client experience of our studio operations. You’ll work closely with the owner and studio team to ensure everything runs smoothly behind the scenes while also serving as a polished, warm, solutions-oriented point of contact for clients onsite. Beyond daily operations, you'll play an active role in helping grow the business by taking ownership of special projects, launching new initiatives, and turning ideas into reality.

This isn't a traditional assistant role. It's an opportunity to become a key part of a growing business, helping shape our operations, elevate the client experience, and contribute to new initiatives as we continue to expand.

The ideal candidate is:

• Extremely organized and dependable
• Calm under pressure
• Naturally proactive
• Tech-comfortable and detail-oriented
• Hospitality-minded with excellent people skills
• Visually aware with a strong aesthetic sensibility
• Able to anticipate problems before they happen
• Excited by ownership and growth

What You’ll Be Responsible For

Client Experience & Hospitality

• Welcome and support clients onsite with professionalism and warmth
• Ensure every client experience feels organized, elevated, and seamless
• Handle scheduling adjustments, day-of changes, and client communication with confidence and efficiency
• Act as the primary onsite point person during rentals, self-tapes, and studio sessions
• Resolve issues quickly and calmly while maintaining a high standard of service

Studio Operations

• Maintain the cleanliness, presentation, and readiness of all studio spaces
• Oversee inventory, supplies, hospitality items, and operational systems
• Ensure studios are properly prepped between sessions and rentals
• Identify operational inefficiencies and proactively improve systems
• Support opening/closing procedures and independently manage shifts

Creative Support

• Assist with self-tape sessions including lighting, framing, and basic editing
• Maintain strong visual standards throughout the studio
• Support the overall creative presentation and client-facing aesthetic of the business

Team & Business Growth Support

·      Work closely with ownership to improve daily operations, client experience, and business performance. ]

• Help implement systems and workflows that increase efficiency, organization, and customer satisfaction.
• Take initiative, solve problems proactively, and assume ownership rather than waiting to be directed.
• Support business development by identifying opportunities, contributing ideas, and helping bring new projects from concept to execution.
• Take ownership of special projects that help drive the next phase of our company's growth.

Who You Are

You'll thrive in this role if you:

• Naturally notice details others miss and take pride in creating polished, welcoming environments.
• Are resourceful, proactive, and the kind of person who instinctively figures things out.
• Communicate with warmth, professionalism, and confidence.
• Enjoy balancing hospitality, operations, and creative work in a fast-paced environment.
• Can prioritize effectively, manage multiple moving pieces, and work independently with minimal oversight.
• Have experience managing people, projects, and/or operations.
• Follow through on commitments and take pride in being dependable and accountable.
• Love improving systems, solving problems, and finding better ways to do things.
• Are excited by the opportunity to help build and grow a small business—not just perform a job.

Bonus Points If You Have

• Experience in hospitality, events, creative studios, production, or customer success.
• Familiarity with actors, self-tapes, photography, or the entertainment industry.
• Experience with Acuity Scheduling, Google Workspace, CRM systems, or other operational software.
• Basic knowledge of lighting, video editing, or photography.
• Experience working in a startup or small business where wearing multiple hats was part of the job.

Compensation & Schedule

• $22–$25/hour depending on experience and skill level
• Approximately 25-30 hours/week to start
• Opportunity for expanded hours and long-term growth
• Flexible schedule including evening and weekend availability