What are the responsibilities and job description for the Installation Manager position at Closets By Design Salt Lake City?
Benefits:
Installation Manager
Location: Salt Lake City, UT (In-Office)
Company: Closets by Design –Utah
Employment Type: Full-Time - M to F / Saturdays as Needed
Start Time: 7:00 AM
About Closets by Design - Salt Lake City:
Closets by Design is a premier leader in the home organizing industry, specializing in custom solutions that maximize home storage with elegance and functionality. Our offerings include custom walk-in closets, kids' closets, garage spaces, home offices, pantries, and more.
Position Summary:
We are seeking a motivated and experienced Installation Manager to lead our installation team. You will be on the leadership team of this company and will be responsible for running a department of 8 vans and 12 carpenters. This role is key to ensuring high-quality installations, outstanding customer satisfaction, and efficient day-to-day operations. The ideal candidate is a natural leader with a hands-on approach, strong communication skills, and a passion for delivering exceptional service.
Key Responsibilities:
- Dental insurance
- Health insurance
- Paid time off
Installation Manager
Location: Salt Lake City, UT (In-Office)
Company: Closets by Design –Utah
Employment Type: Full-Time - M to F / Saturdays as Needed
Start Time: 7:00 AM
About Closets by Design - Salt Lake City:
Closets by Design is a premier leader in the home organizing industry, specializing in custom solutions that maximize home storage with elegance and functionality. Our offerings include custom walk-in closets, kids' closets, garage spaces, home offices, pantries, and more.
Position Summary:
We are seeking a motivated and experienced Installation Manager to lead our installation team. You will be on the leadership team of this company and will be responsible for running a department of 8 vans and 12 carpenters. This role is key to ensuring high-quality installations, outstanding customer satisfaction, and efficient day-to-day operations. The ideal candidate is a natural leader with a hands-on approach, strong communication skills, and a passion for delivering exceptional service.
Key Responsibilities:
- Be on time/early everyday (no really! - its critical for this position)
- Oversee and manage daily installation schedules and service calls.
- Train, coach, and support the installation team to ensure quality performance.
- Maintain high standards of customer service and ensure customer satisfaction on every project.
- Efficiently manage the installation board and optimize daily workflow.
- Coordinate daily van fleet operations for residential installations
- Support the implementation of new processes and procedures.
- Address and resolve on-site issues and provide creative problem-solving solutions.
- Communicate effectively with internal teams and clients.
- Maintain accurate documentation and follow-up as needed.
- 1 years of supervisory or management experience.
- Must have strong technical skills with computers and software.
- 2–5 years of experience in consumer-facing installation or home services preferred.
- Strong leadership and team development skills.
- Excellent customer service and conflict resolution abilities.
- Highly organized and detail-oriented.
- Effective multitasker with strong follow-through.
- Clear verbal and written communication skills
- Positive, enthusiastic, and professional demeanor.
- Willingness to Improve: Committed to learning and growing.
- Customer Satisfaction: Relentlessly focused on delighting our customers.
- Commitment: Always working toward the greater good of the team and company.
- Discipline: Consistency and attention to detail in every task.
- Integrity: Upholding the trust of our clients, coworkers, and company.