What are the responsibilities and job description for the Hospitality Greeter position at Close Up Foundation?
Company Overview │ Close Up is a nonprofit, nonpartisan, civic education organization that aims to inform, inspire, and empower young people to become active participants in our democracy. We believe a strong democracy requires engagement by all citizens. Therefore, we seek to reach youth from all communities and all backgrounds, regardless of race, religion, gender, socioeconomic level, or academic standing. Since 1971, we have partnered with schools nationwide to serve more than one million students and educators through experiential programs in our nation’s capital and in local communities, professional development for educators, and curriculum and resource design.
Position Overview │ Hospitality greeters assist in the meet-and-greet operation at airports and hotels for all Close Up programs. They act as a first point of contact for groups of students and teachers arriving in the Washington, D.C., metropolitan area for civic education programs, as well as a final point of contact when groups depart at the end of the program.
This is a part-time position based in the Washington, D.C., area.
Essential Duties & Responsibilities
- Act as a greeter at the airport or hotel for our Close Up groups arriving in the D.C. metropolitan area and departing from our hotel properties at the end of the program.
- Provide direction and guide our groups of students and teachers to their assigned transfer vehicle upon arrival or departure.
- Provide field support to Close Up operation control agents in case of any travel issues.
- Assist Close Up groups with lost items and/or delayed luggage upon airport arrival.
- Interact with other Close Up departments and employees to ensure open lines of communication throughout arrival/departure weekends when issues arise.
Qualifications | To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.
- Knowledge of the airline and hospitality industries.
- At least two years of experience with a background in customer service.
- Ability to read and interpret weekly bus orders, spreadsheets, and email correspondence.
- Ability to communicate effectively on the phone with customers, Close Up managers, and coworkers.
- Ability to solve problems in a timely manner using great verbal communication skills.
- Ability to use good judgment and prior work experience/knowledge of the industry to effectively resolve issues that would be cost-effective to the Foundation.
Work Environment | While performing the duties of this job, the employee is exposed to outside weather conditions throughout the different seasons. The noise level in the work environment is usually moderate. Frequent walking through airports and/or hotels with large groups of students to meet transportation services is required.
Please upload a resume and brief statement describing why this position is the right fit for your skills and experience.
Close Up Foundation is an equal opportunity employer.
No recruiters or phone calls, please.
Compensation details: 17-19 Hourly Wage
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