Case Manager

Title: West Bridge Family Case Worker

Reports to: Housing Director

Job Purpose

West Bridge Apartments operates as Permanent Supportive Housing (PSH). The purpose of PSH is to connect households with the appropriate long-term supports (in-house and community based) so they can transition to alternative housing beyond West Bridge (no specific time frame). West Bridge target demographic consists of homeless, chronically homeless, disabled, and veteran preference. The Case Manger is a position that supports activities at West Bridge Apartments by identifying needs and solutions for residents, track outcome data on each household served, and participate in continuous quality improvement activities.

Duties and Responsibilities

· In coordination with the Housing Director implement, define, and expand the delivery of case management services to current West Bridge Residents.

· Implement agency defined assessment processes and follow defined protocols to serve residents through the appropriate service track within the utility and housing programs.

· Implement the current procedure/plan that addresses each household’s needs, and upon approval, assist the residents by engaging them toward self-sufficiency.

· Routinely evaluate the progress toward goals identified in each plan of service and recommend plan modification as needed to encourage ongoing progress toward self- sufficiency and defined program outcomes. Assessments completed at move-in, monthly, and annually; SPDATs at move-in, 2 weeks after move-in, 30 days, 60 days, 3 months, 6 months, 9 months, and annually. After the 1st year SPDATs are to be completed annually.

· Case Management/Direct Client Services: scheduled and spontaneous meetings and interactions with clients. Assisting them with everyday necessities, transportation, etc.

· Recommend resident referral to suitable resources and agency partners. Use problem-solving skills to navigate household barriers to self-sufficiency.

· Coordinate with appropriate agencies for referrals: CMH, Tribal, Veteran, Housing, Child Services/Needs, Food, Healthcare, Life Skills, Social Security, Disability, etc.

· Identify client-based needs and arrange for life skill classes within the community and community based.

· Develop a professional and supportive relationship with each resident that establishes trust and serves to motivate toward self-sufficiency.

· Advocate on behalf of residents and resident rights at local, county-wide, and state platforms.

· Network with community-based programs and agencies to bring in services, programs, and resources to the residents.

· Use skills and experience to develop and implement housing and service plans within program criteria and grant guidelines. Utilize MSHMIS data base to create housing plan(s), goal(s), etc. All data (assessments, interims, client interactions, services provided, needs identified, case notes, etc.) is to be entered in HMIS immediately. Assessments should be completed live as much as possible.

· Run/use established reports (HMIS Data Quality, CSV, APR, CoC, etc.) from HMIS (Service Point) and/or other relational databases to recommend continuous quality improvement processes to improve program outcomes.

· Be thoroughly familiar with approved assistance grants, their conditions, and eligibility criteria.

· Work closely with other staff members to ensure data quality.

· Create reports, business correspondence and procedure manuals as assigned.

· Travel independently to areas served by C-L-M Community Action Agency, with appropriate compensation.

· Attend staff meetings and Local Planning Board Meetings to identify services within the community.

· Meet with Housing Director as scheduled to review files for service plan coordination, organization, etc.

· Network within the agency and out in the community.

· Assist Site Manager with Meetings to address issues and changes.

· Occasional planning of fun events for residents.

· Supervision of occasional volunteers.

· Other duties as assigned.

SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Ability to build rapport and maintain professionalism with residents.

· Ability to provide assessment, case management, and follow up services to residents as directed.

· Ability to relate to people on a one on one basis and as a member of a group.

· Ability to effectively communicate with distressed persons under adverse conditions.

· Ability to work as part of team focused on achieving well defined performance outcomes.

· A working knowledge of the barriers and challenges for homeless and/or low-income households.

· Ability to exercise judgment and initiative.

· Strong familiarity and skill with data entry, computer systems, computer software programs (Microsoft Excel, Word, PowerPoint, Outlook, etc.).

· Strong organizational, and office skills.

· Ability to multi-task and meet important deadlines with strong attention to details.

· Ability to problem solve, exercise good discretion and judgment when making decisions.

· Possess and demonstrate skill and experience in effectively coordinating multiple projects with short deadlines.

· Ability to work with a variety of systems, agencies, data and individuals while exhibiting excellent communication skills.

· Ability to maintain records and prepare verbal and written reports.

· Ability to explain program policies and procedures to consumers and families of consumers.

· Ability to establish and maintain effective working relationships with administrators, employees, consumers, and families of consumers.

Integrity

· Ensure confidentiality of clients, agency and co-workers

· Understand and promote the goals and philosophy of CLMCAA.

· Become familiar with CLM CAA’s Employee Handbook and follow policies outlined therein.

· Has general knowledge of and adheres to the Agency’s mission statement.

· Adhere to CLM CAA policies and procedures.

· Represent CLM CAA, its policies and point of view while interacting with other agencies and individuals.

· Works the number of hours designated in personnel action, reports absences to immediate supervisor at least one hour prior to scheduled time to report.

· Reports to work area ready to begin work at the assigned time.

Required Qualifications

High School Diploma or equivalent required.

Bachelor’s degree preferably in social work, human services, community development, business, or a related field. Or, the equivalent education and experience in the human service field. Prior experience working in the human services field preferred.

Will be required to pass criminal history check.

Must have valid Michigan driver’s license, an acceptable driving record and reliable transportation.

Equal Employment Opportunity Statement

CLM Community Action Agency provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local, state, or federal law.

Employee Acknowledgement

While performing the duties of this job, the employee is regularly required to reach with hands and arms. Required to stand, walk, use hands to handle or feel, climb or balance. Stoop, kneel, crouch or crawl. Must be able to regularly lift and/or move up to 50 lbs. Specific vision abilities required by this job include close, distance, color, peripheral vision, depth perception and ability to adjust focus. Employee is frequently exposed to outside weather conditions to include extreme heat/cold, and humidity. Noise level is usually moderate. Employee may be exposed to moving mechanical parts. Odors related to cleaning and disinfection may be strong at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Offers of employment are conditional pending Comprehensive Criminal Background Check which meets program requirements. I have received a copy of my job description and understand the duties and responsibilities listed wherein. I agree to abide by all rules stated in the CLM CAA Employee Handbook, regarding conduct and working conditions not described in this job description.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $16 - $17