What are the responsibilities and job description for the Assistant Property - Manager Royal Palms Apartments position at CLK Multifamily Management?
Assistant Property Manager
Work Location: In Person - on premise
The Assistant Manager supports the Property Manager in day-to-day operations to maximize the community value, increase occupancy, assist in resident community events, and cultivate exceptional community environments for residents.
The Assistant Property Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.
Job duties include, but are not limited to
Income Collection
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Maintain accurate resident records.
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Update daily all rents, deposits and application fees received from residents.
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Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
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Deposit all receipts prior to bank closing each day.
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Set-up collection files on all move-outs and evictions with balance due to the property and refer to collection agency periodically.
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Responding to resident concerns
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Leasing/showing apartments to prospective residents.
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Completing paperwork with residents
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Data entry into operating software
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Cleaning office as needed.
Resident Relations
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Maintain positive customer relations attitude.
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Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
Marketing
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Must be knowledgeable of all phases of leasing and resident retention.
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Work with lease renewals each month.
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Greet prospective clients, show community, and perform leasing duties as needed.
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Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
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Maintain awareness of local market conditions and trends. Contribute ideas to manager for marketing community and improving resident satisfaction.
Administrative
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Update required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the Property Manager.
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Organize and file all applicable reports, leases, and paperwork.
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Proofread all lease paperwork and processes move-ins and move-outs.
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Process all security deposit move-out reports.
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Accept service requests from residents and routes to maintenance for prompt processing. Conduct service follow-up with resident when work is completed.
The Assistant Manager should be familiar with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and applicable regulations pertaining to apartments.
Qualifications:
-A minimum of one year’s experience at management level in multifamily housing.
-Effective writing and verbal communication abilities to communicate with residents and co-workers via email and verbally. Effective communication skills to resolve disputes made by residents.
-Knowledge of RealPage software, or other property management software preferred.
-Ability to multitask in a face paced environment.
-Bi-Lingual (English/Spanish) required.
Work Location: In Person- on premise - Bi-Lingual (English/Spanish) required.
Schedule: Full Time
Some weekends may be necessary based on business needs.
CLK Multifamily Management Offers:
Health Insurance options:
Medical/Dental/Vision Benefits – A large portion paid by the employer.
Long Term Disability
Supplemental Benefits (Short Term Disability, Life Insurance)
Company Paid Life Insurance
Retirement Options:
401(K)
401(k) matching
401K Rollover
Additional Benefits:
Paid Time Off
Holiday Pay – available at time of hire
CLK is an Equal Opportunity Employer
CLK participates in E-Verify in applicable states.
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