What are the responsibilities and job description for the Admissions Clerk position at CLINTON HOSPITAL AUTHORITY?
Admission/Registration
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.
• Always maintains utmost level of confidentiality
• Adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
•Answers the department telephone immediately or within three rings utilizing courtesy and patience
•Greet patients and their families with courtesy and concern for their needs using the Driscoll Way to Service Excellence.
•Listens to customer needs and takes appropriate action as indicated
•Gather patient demographic and financial information in a kind and courteous manner
•Reschedule patients upon patient request and notifies the patient’s physician
•Mark patient cancelations in the appropriate scheduling system and notify the patient’s physician.
•Document telephone encounters in patient account notes; brief but important details only
•Manage an appointment waiting list and canceled list as indicated to ensure services are provided promptly
•Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc. Patient Accounting Duties
•Schedule patients for necessary procedures as indicated, using the appropriate scheduling system and obtain authorization for all planned services as indicated by insurance carrier.
•Accurately create patient encounter in patient accounting systems utilizing the appropriate patient search criteria and interview method
•Verify patient’s insurance benefit and document findings, this process should be completed in the appropriate timeframe for the service being provided; refer to Emergency Medical Treatment and Labor Act -EMTALA guidelines for ED arrivals/services
•Refer cases for financial screening as indicated
•Obtain Authorization or Referral for services as indicated for all elective services, following EMTALA rules for ED visits
Qualifications:EDUCATION AND/OR EXPERIENCE:¾
Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Security/Access: 24-hour access availability to the facility. Individuals are required to always have proper name badge identification on and visible. Individuals may be given door codes to access restricted areas.
Exposure to Hazards: See table below.
Equipment Used: Common patient care equipment may include, but not limited, wheelchairs, and other equipment necessary to perform the necessary job functions.
Physical/Critical Demands: See table below.
Working Environment/Physical Requirements: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job and may not be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(Check appropriate column or enter maximum individual lifting requirements)
Salary : $10 - $15