What are the responsibilities and job description for the Case Manager-Family Services Unit position at Clinton County Job & Family Services?
Department: Clinton County Job & Family Services- Family Services Unit
Report To: Family Services Administrator or Supervisor
Employment Status: Full-Time
Classification: Classified (Non Exempt)
Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.
Base Pay Rate: $19.18/hour
Probationary Period: 365 Days
About the Role
The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances
What You’ll Do
- · Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
- · Gather and verify required documentation; compute budgets and make eligibility determinations.
- · Use the Ohio Benefits system and other software platforms to manage and monitor cases.
- · Process case changes, schedule appointments, release medical cards, and respond to alerts.
- · Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
- · Investigate and process fraud cases, overpayments, and underpayments.
- · Assess employability, determine work participation requirements, assign work activities, and track compliance.
- · Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
- · Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
- · Attend meetings, trainings, and workshops to stay current on policies and procedures.
- · Perform other duties as assigned.
Minimum Qualifications
· High school diploma or GED
Additional Requirements
- Valid Ohio Driver’s License, liability insurance, and reliable transportation.
- Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
- Regular, reliable attendance.
Preferred Qualifications
- Training, education, or experience in public assistance or a related field
- · Strong communication and organizational skills
- · Experience using computers and software programs
- · Basic math proficiency
- · Ability to work effectively with individuals in challenging situations
What We Offer
- Comprehensive benefits (medical, dental, vision, retirement)
- Paid time off & holidays
- Paid training and professional development opportunities
- A supportive team committed to making a difference
Pay: From $19.18 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19