What are the responsibilities and job description for the 9-1-1 Shift Supervisor position at Clinton County Government?
Summary: The purpose of this position is to supervise all shift activities and perform dispatching duties. The work is performed as directed, by the 9-1-1 Training & Operations Coordinator and/or the Quality Assurance Supervisor, as administrated by the department Director.
Essential Functions and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Supervises 9-1-1 dispatchers, provides instruction, assigns and reviews work duties, maintains standards, and recommends commendations for quality work. Supervisor is also mindful of situations requiring remedial actions or disciplinary measures.
- Manages and performs all 9-1-1 Communications Center dispatch operations and activities. Ensures compliance with all Standard Operating Procedures/Policies and ensures completion of daily checklists by shift personnel.
- Mentors a trainee/trainees when instructed by the 9-1-1 Training & Operations Coordinator, per the 9-1-1 Communications Center Training Manual
- Enforces 9-1-1 Communications Center Complex security. Monitors tower site security and power outages.
- Reports all equipment problems.
- Calls personnel in case of absences by 9-1-1 center staff.
- Conducts initial quality assurance reviews of calls received and dispatched performed by 9-1-1 Center staff. Then, forwards information to appropriate Administrative Staff for further review and acknowledgment of quality work performance or possible corrective actions.
- Accesses and operates NCIC/CLEAN web based Portal database.
- Performs clerical duties; files reports, maintains checklists, etc. as needed.
- Attends training and meetings as required.
- Performs other related functions as assigned or required.
Pay: From $45,165.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Prescription drug insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $45,165