What are the responsibilities and job description for the Account Specialist position at Clint Bowyer Autoplex?
Company Description Clint Bowyer Autoplex is an automotive dealership located on W US Highway 50 in Emporia, KS, serving drivers across the region with a range of vehicles and related services. The organization focuses on providing a straightforward and customer-centered experience for individuals and families looking to purchase or service their vehicles. Team members work in a fast-paced, retail-oriented environment that values reliability, professionalism, and strong community relationships. The dealership offers opportunities to grow skills in sales, service, and customer account management within the automotive industry. Employees are encouraged to contribute to a friendly and collaborative workplace that supports long-term customer loyalty.
Role Description The Account Specialist is a full-time, on-site role based at Clint Bowyer Autoplex in Emporia, KS. This role is responsible for managing customer accounts, including setting up new accounts, updating information, and tracking payment and billing details. Day-to-day tasks include responding to customer inquiries, explaining account terms, coordinating with sales and finance teams, and resolving account issues in a timely and professional manner. The Account Specialist will monitor account activity, prepare basic account reports, and support follow-up communications to ensure positive customer experiences. This position also involves maintaining accurate records, adhering to dealership policies and compliance standards, and contributing to process improvements that support operational efficiency.
Qualifications
Role Description The Account Specialist is a full-time, on-site role based at Clint Bowyer Autoplex in Emporia, KS. This role is responsible for managing customer accounts, including setting up new accounts, updating information, and tracking payment and billing details. Day-to-day tasks include responding to customer inquiries, explaining account terms, coordinating with sales and finance teams, and resolving account issues in a timely and professional manner. The Account Specialist will monitor account activity, prepare basic account reports, and support follow-up communications to ensure positive customer experiences. This position also involves maintaining accurate records, adhering to dealership policies and compliance standards, and contributing to process improvements that support operational efficiency.
Qualifications
- Strong customer service and account management skills, with the ability to build and maintain positive customer relationships.
- Solid analytical skills and basic finance knowledge to review account details, payments, and simple financial data accurately.
- Clear and professional communication skills, including the ability to explain account information and respond to questions in person, by phone, and in writing.
- Proficiency with standard office software and dealership or CRM systems, with strong attention to detail and organizational skills.
- Ability to work on-site full time, collaborate effectively with sales and finance teams, and manage multiple tasks in a fast-paced environment.
- Previous experience in automotive, retail, banking, or customer account roles is preferred but not required.
- High school diploma or equivalent required; additional education in business, finance, or a related field is a plus.