What are the responsibilities and job description for the Customer Service & Logistics Supervisor position at ClinLab Solutions Group?
Seeking a Customer Service & Logistics Manager to oversee customer order fulfillment, inventory management, and supply chain operations. This role leads a team to ensure efficient delivery of products and services, while optimizing logistics and inventory processes for a superior customer experience.
Responsibilities:
- Oversee the complete customer order fulfillment process, ensuring timely and accurate delivery from order receipt to final shipment.
- Lead inventory planning, forecasting, and management to maintain optimal stock levels and minimize shortages.
- Coordinate with internal teams to align supply and demand, supporting seamless operations across departments.
- Develop and implement logistics strategies to enhance transportation, warehousing, and distribution efficiency.
- Analyze operational data and customer metrics to identify and drive process improvements.
- Manage and develop a team of customer service, logistics, and warehouse professionals to achieve performance goals.
- Act as the primary contact for customers regarding order status, delivery, and logistics inquiries.
- Ensure compliance with all applicable laws, regulations, and internal policies while identifying technology solutions to improve operations.
Qualifications:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 5 years of experience in customer operations, logistics, or supply chain management.
- Proficiency with logistics and inventory management software, ERP systems, and data analysis tools.
- Ability to travel up to 5% within North America.
- Demonstrated ability to support individual and team development, manage complexity and ambiguity, and drive team efficiency.
- Strong change management skills and ability to maintain professionalism in all circumstances.