What are the responsibilities and job description for the Director of Customer Agencies position at ClinicMind?
About ClinicMind
About the Role
We’re looking for a hands-on entrepreneurial leader to launch our Client Agency Partner Program — a model that turns our most successful clients into certified growth partners who scale their impact across other clinics.
This role sits at the intersection of Customer Success, Partner Enablement, and Growth Strategy. You’ll own the strategy that converts client outcomes into monetizable opportunities, expanding ClinicMind’s ARR and brand credibility through real success stories.
What You’ll Do
Client-to-Partner Growth
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Identify top-performing ClinicMind clients and invite them into the Agency Partner Program.
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Build scalable partner onboarding and enablement systems: certification, templates, marketing kits, and go-to-market support.
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Develop monetization models (licensing, revenue share, managed services, partner bonuses).
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Oversee partner governance, performance tracking, and delivery quality.
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Scale the ecosystem to grow recurring revenue through client-led expansion.
Customer Success & Social Proof
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Lead G2, Capterra, and review-driven growth campaigns to boost market visibility.
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Launch Customer Success Celebration initiatives
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Convert outcomes into verified reviews and success stories.
What We’re Looking For
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5 years in Customer Success, Partner Management, or SaaS Growth (GoHighLevel experience a plus).
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Experience building scalable partner programs or ecosystem revenue models.
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Excellent relationship management, communication, and operational design skills.
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Entrepreneurial mindset with a proven ability to build systems from the ground up.
Key KPIs:
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ARR from partner channels
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#1 Ratings on G2 and Capterra in all the relevant ClinicMind Platform categories
Must Have
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Must have stable internet connection minimum of 25 MBPS
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Must have a mobile data plan as a backup
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Must be comfortable working the US business hours (EST)
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Must own a PC or laptop with at least 16 GB of memory
Why Join ClinicMind
You’ll be building one of the most transformative growth engines in healthcare tech — where client outcomes become the foundation of expansion. If you’re energized by building, scaling, and celebrating success stories that drive real impact, we want to hear from you.
Apply now and help shape the next chapter of ClinicMind’s growth.