Client Success Manager

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.  

About the Position
Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objective of this role is to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met through on-boarding, software implementation, and training. This position will challenge you to learn about our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to respond to their needs as our partnerships grow.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.  
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
• Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives.
• Collaborate closely with the Sales team to support renewals and identify expansion opportunities.
• Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
• Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.

Qualifications

• 4 years of proven customer relationship management experience is required.
• Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
• 3 years of experience in federal contracting and / or account management is preferred.
• 3 years experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
• Experience in related fields (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred.
• Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Salesforce is preferred.
• Previous project management, project coordination, or project administration experience is preferred.
• Good communication is essential, both verbally and via email.
• Highly motivated to learn new skills.
• Ability to multi-task, prioritize, and manage time effectively.

Why Clinical Architecture?
We offer:

• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• A laid-back work environment with thoughtful amenities. 
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.
• Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.