Shelter Program Director, Northampton

CSO is looking for a Shelter Program Director for our Shelter, Friends of the Homeless, in Northampton.

The Program Director is responsible for managing daily shelter & housing plans for the Northampton Campus. This role ensures a safe, nurturing environment for Shelter's guests and is responsible for facilitating the daily operations and maintenance of the shelter and Respite site. This position oversees all services provided to guests; oversight to housing placements; staff leadership & support to ensure program goals are met. This role is also the primary liaison regarding Health Services for the Homeless and the Dog Kennel policies and volunteerism

Starting salary: $53,000-$70,000/year

As a Shelter Program Director:

You Will:

• Oversee all program operations including case management, housing and shelter operations to ensure guest/client needs are met
• Provide leadership and direction to managers, supervisors and direct care staff, ensuring adequate ongoing program supervision
• Ensure compliance with program/agency policies/procedures and funding source requirements regarding short and long-term stays, facility standards, and performance/quality assurance measures
• Primary liaison to other CSO integrated services, including nurse managers, medical respite and clinical coordination, and internal referrals, in collaboration with supervisor
• Oversee staff recruitment, interviewing, hiring, orientation, work assignments, training, supervision, evaluation, and performance management in accordance with agency policy
• Selects, plans, and supervises schedules, evaluates staffing needs, ensures coverage
• Manage crisis intervention and collaborate with other Program directors to divert 911 calls to internal responses (crisis and nursing); resolve guest grievances, behavior contracts, conflicts and/or emergencies, in collaboration with supervisor
• Work with Facilities management to report and resolve building maintenance issues
• Oversee the shelter's adherence to electronic data collection and reporting, Homeless Management Information System (HMIS) and the preparation of reports and statistical documents in accordance with local, state, and federal requirements
• Ensure all services provided are safe and effective, and carried out in a manner that promotes the dignity and respect of each guest
• Primary liaison for food services operation for Shelter and Medical Respite, ensuring compliance with all relevant regulations and requirements, as well as the safe and effective meal service
• Propose program modifications and new program features relevant to guests' needs. communicate with supervisor and other managers about the activities and needs of the Shelter.
• Represent CSO and the Shelter in community relations and fundraising activities

Your Background:

• Associate's Degree required (Bachelor's Degree preferred) and three to five years management experience in a related field
• Experience working with homeless or at-risk population (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA

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