Relief Medical Respite Shelter Counselor, Northampton

CSO is looking for a Relief Shelter Counselor for our Medical Respite Program in Northampton. 

This program is a 10-bed Medical Respite, located centrally to the CSO service area in Northampton, MA. Medical Respite team members will support guests in healing, and ultimately transitioning to appropriate housing.

This position coordinates and monitors the assessment, treatment planning process and follow-up for each guest and serves as an advocate and liaison for guest benefits. 

Starting Pay: $18.50-20.50/hour 

As a Relief Medical Respite Shelter Counselor:

You Will:

• Complete new guest assessment to determine eligibility and needs for social support programs
• Assist guests in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing.  Evaluate, facilitate and monitor guest's progress towards established goals and objectives. 
• Support ADLs (Activities of Daily Living) such as: mobility, range of motion exercises, assistance with medications, bathing or grooming, dressing, eating, and toileting., and ADLs (instrumental activities of daily living) such as: laundry, shopping, housekeeping, meal prep, attending medical appointments, and maintaining equipment
• Provide resource/assistance for guests in:  budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs
• Advocate for guests with other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare)
• May provide transportation service to guests for doctor appointments, job interviews, social security, veterans' association, and apartment/landlord meetings

Your Background:

• High School diploma or GED 
• Two years' experience working as a CNA or Medical Assistant OR two years' experience in the Human Services Field such as working with low income and homeless populations, chemical dependency, and/or mental health programs 
• Valid driver's license and reliable transportation 

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 & 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more. 

EOE/AA