Program Director, ESP CCS and Respite Services, Gardner

CSO is looking for a Program Director for our Community Crisis Stabilization (CCS) and Respite Emergency Program (ESP) in Gardner.

The position will provide clinical and administrative leadership of the Community Crisis Stabilization (CCS)/Respite Program. The Program Director oversees the staff of the assigned CCS/Respite location, provides clinical leadership, monitors program access and availability, assesses clients for admission, develops residential programming, oversight of nursing and healthcare procedures, and provides consultation to case management staff.

Starting salary range is $78,000-$85,000/year.

As a Program director for CCS/ESP:

You Will:

• Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance
• Provide administrative on-call as needed in cooperation with other ESP Directors
• Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues
• Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff
• Promote a positive team culture that is person centered and trauma informed
• Be knowledgeable and current regarding all CSO Policies and Procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients
• Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract (if applicable) fulfillment, meeting with DMH personnel as needed
• Maximize a community-based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent, trauma-informed and high-quality service in a timely manner to staff and external customers
• Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department
• Oversee and complete chart audits and other utilization review activities as assigned
• Collect, record, and distribute statistical information and generate reports as necessary

Your Background:

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness
• Independent license (LICSW, LMHC, LMFT)?
• Extensive knowledge of Crisis and Respite programs
• Three years supervisory and management experience

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA

#INDALL1