API- Product Owner

GENERAL STATEMENT OF RESPONSIBILITY:  Responsible for leading the development strategy, optimization of our integration products, and managing the operations of our customer integrations. Act as the bridge between business needs and engineering execution, owning the integration roadmap and ensuring that all services, endpoints, and connection workflows align with business objectives, compliance requirements, and client expectations.

ESSENTIAL FUNCTIONS:

• Oversee Client Integration Onboarding. Lead the end-to-end onboarding process for client integrations, ensuring seamless implementation, configuration, and validation in alignment with contractual and technical expectations.
• Own the Integration Product Backlog. Define, prioritize, and manage a clear backlog of integration features, API endpoints, and partner connection requirements.
• Drive Integration Strategy. Collaborate with Product, Engineering, Sales, and Implementation teams to define and evolve a cohesive integration strategy that supports our platform vision and client needs.
• Develop and Maintain API Ecosystem. Ensure that RESTful APIs, webhooks, data schemas, and authentication flows are secure, performant, well-documented, and developer-friendly.
• Serve as Integration SME. Act as the subject matter expert for all integration points—whether partner-facing APIs, HL7/LIMS interfaces, secure file transfers, or system-to-system workflows.
• Work closely with enterprise clients, channel partners, and internal stakeholders to gather integration requirements, identify improvements, clarify use cases, and convert them into user stories.
• Partner with clients, channel partners, and internal stakeholders to coordinate and collaborate, and managing the successful integration of these external entities.
• Collaborate with QA and InfoSec to ensure all integrations meet compliance standards (e.g., HIPAA, SOC2, HL7, FHIR, DOT/NLCP, etc.) and undergo proper testing and validation.
• Own and improve the developer onboarding experience through clear documentation, sandbox environments, and ongoing support resources.
• Create, maintain, and improve KPIs surrounding the integration platforms that this position will own and support. 
• Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
• Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• Travel to Laboratory, Client locations and conferences as needed.

Other duties as assigned.

JOB QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree or equivalent

• Certification Agile Product Ownership certification (ICAgile), Product Owner/Product Manager (POPM) certification or equivalent

EXPERIENCE: 

• 5 years of experience with middleware or integration platforms
• 5 years of experience in Product Management, Technical Product Ownership, or Business Analysis. Preferably in an Occupational Health, SaaS, or integration-heavy environment.
• 5 years of experience in occupational health, employer screening and lab integrations

SKILLS & ABILITIES: 

• Strong understanding of Agile/Scrum methodologies and SDLC.
• Understanding of regulatory frameworks (e.g., HIPAA, DOT, NLCP).
• Proven experience managing APIs, EDI, HL7/FHIR, SFTP, or similar integration technologies.
• Familiarity with tools like Swagger/OpenAPI, Postman, Service Now, JIRA, Confluence, and CI/CD pipelines
• Exceptional collaboration, and problem-solving skills.
• Experience translating business needs into technical specifications.
• Ability to work cross-functionally across Product, Sales, Engineering, Client Success, and Compliance teams.
• Ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing
• Comprehension of drug testing and clinical testing workflows, compliance requirements, DOT regulation, Occupational Health services.
• Ability to lead ad hoc teams
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery
• Comfortable developing diagrams for internal and external prototype discussions
• Excellent customer service attitude
• Comfort and ability to utilize data for assessment and decision making
• Ability to achieve goals and determine priorities, results oriented
• Time management skills
• Strong presentation and leadership skills
• Excellent verbal and written communication skills
• Ability to think creatively and solve problems
• Knowledge of Microsoft Office products
• Ability to be at work and on time

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.

The following physical attributes are required for this position

• Sitting for extended lengths of time

• Close vision requirements due to computer work

• Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone

• Light lifting, up to 10 pounds

EQUIPMENT:  PC and communications equipment.

OTHER:  Work outside normal hours, including weekends may be required; travel may be necessary.

The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

·         denotes essential job function

An Equal Opportunity Employer

Pay Range: $70,000 - $150,000

Benefits for Full Time Employees:

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement

Salary : $70,000 - $150,000