Supervisor - Pre Analytics

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary: The Pre-analytic Supervisor will oversee all Pre-analytic operations which includes direct supervision of staff. As a department, Referral Processing is responsible for sending samples out to multiple labs across the U.S. for specialty/esoteric testing. Central Processing is primarily responsible for the processing of Stat samples which must be reported within 2 hours of order, as well as processing other arriving shipments. The Supervisor must ensure that samples for both areas are processed and handled in accordance with laboratory procedures. Promotes quality client/patient/vendor relations and creates a supportive climate by serving as a role model for behavior. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all laboratory policies and regulations. Works with minimal direction, consults with technologists and general supervisor as needed. Operates general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and refrigerators. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods. Responsibilities: I. Utilizes supervisor and technical skills and abilities to effectively direct the handling and processing of specimens. Follows laboratory (including Referral lab) procedures for specimen processing. Correctly identifies proper tubes, containers, transport media and storage temperature for each test type. Determines specimen acceptability, consulting with Managers of Evening and Night Shift Operations, technologists, or pathologist as needed taking appropriate action when necessary. II. Utilizes job knowledge, judgment, and problem solving skills to ensure quality. Utilizes appropriate resources to answer inquiries for basic customer related issues. Utilizes and participates in the budgeting of appropriate resources for proper specimen processing. Understands, enforces and follows all safety, infection control, and OSHA Bloodborne Pathogen guidelines. Responsible for departmental quality assurance programs. Participates and supervises departmental training programs. Communicates effectively with All Referral labs to ensure timely resolution of issues. III. Effectively utilizes departmental resources Develop, update and maintain SOPs and develop staff competency. Oversees equipment to maximize efficiency and minimize down time. Responsible for monitoring performance of routine equipment maintenance. Assists to evaluate and justify equipment or automation in Referral processing to move away from manual processes. Perform weekly inventory of supplies and help to create better, cost saving inventory control processes. Trains and maintains team leaders/assistants to perform all critical tasks necessary to effectively operate in the supervisor’s absence. IV. Utilizes personal and professional skills to promote client relations. Communicates with laboratory staff and its clients to ensure quality patient care. Maintains and supports a service oriented relationship with its customers. Respects and maintains the confidentiality of information relative to clients and patients. Responsible for the maintaining a positive work environment. V. Responsible for processing staff Hiring, training, scheduling, yearly evaluations, continuing education for all Referral and Central Processing staff. Develop and implement Quality processes and metrics to reduce staff overtime and increase productivity. VI. Enthusiastically performs miscellaneous duties with completion in a designated time frame. Pre-analytical Supervisor Qualifications Minimum of 5 years experience in specimen collection and/or processing. Minimum of 2 years experience in a Supervisory or other Leadership role. Preferred- BA/BS in the sciences. Two years of front-end automation experience, industrial engineer degree, or Six Sigma LEAN certification. Ability to communicate effectively at all levels within laboratory and with laboratory customers. Ability to work accurately and confidently in a fast paced environment with no supervision. Scheduled Weekly Hours: 40 Work Shift: 2nd Shift (United States of America) Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.