What are the responsibilities and job description for the Patient Service Representative / Cashier position at Clinical Associates, P.A.?
At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry.
We are seeking to add Full Time Patient Service Representatives/ Cashiers to our team in Towson located at 515 Fairmount Avenue, Towson, MD 21286! Our ideal candidate must be willing to work in a team environment and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Shift: Monday – Friday 7:30 am - 5:30 pm *(requires flexibility and willingness to float)
The Patient Service Representative/ Cashier is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.
The Patient Service Representative / Cashier will perform duties including but not limited to:
- Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
- Scheduling appointments
- Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
- Efficiently and accurately completing the check in and registration process.
- Collecting co-pays, deductibles, and account balances.
Requirements:
- High School Diploma or G.E.D. (Required)
- Medical Office experience is preferred.
- Call Center experience is preferred.
- Basic arithmetic and money calculating skills.
- Excellent patient care and customer service skills.
- EMR skills preferred.
Benefits
- Paid Time Off
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) matching
Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.