What are the responsibilities and job description for the Front Desk Staff position at Climbing Business Journal?
Our Mission
Our mission is to build a supportive community for both new and experienced climbers by offering fun, engaging, and challenging experiences facilitated by a friendly and supportive staff.
Job Summary
We are seeking a friendly, motivated, and organized Front Desk Associate to join our team at our Longmont Climbing Collective location. As the first point of contact for members and visitors, you will play a vital role in creating a welcoming environment, ensuring smooth operations, and providing excellent customer service. This position is ideal for someone passionate about climbing and has good interpersonal skills
Job Duties
Our mission is to build a supportive community for both new and experienced climbers by offering fun, engaging, and challenging experiences facilitated by a friendly and supportive staff.
Job Summary
We are seeking a friendly, motivated, and organized Front Desk Associate to join our team at our Longmont Climbing Collective location. As the first point of contact for members and visitors, you will play a vital role in creating a welcoming environment, ensuring smooth operations, and providing excellent customer service. This position is ideal for someone passionate about climbing and has good interpersonal skills
Job Duties
- Greet and assist members and visitors with a warm and professional demeanor. Answer questions about memberships, classes, events, and gym policies.
- Handle member sign-ups, holds, and retail transactions using Approach. Promote climbing programs, classes, and merchandise.
- Ensure the front desk and common areas are clean and organized. Monitor the gym environment to maintain safety and order.
- Answer incoming calls and respond to inquiries, passing on messages to the appropriate staff.
- Verify waivers, memberships, and passes during check-in. Help new visitors complete waivers and understand gym rules.
- Assist with the setup and operation for events and competitions hosted by the gym.
- Handle customer concerns or complaints professionally, escalating issues to management as needed.
- Administer top rope and lead belay tests as well as auto belay orientations.
- Strong interpersonal and communication skills.
- Good attitude, attention to detail, and a strong work ethic
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills
- Able to lift at least 50lbs
- Able to move across uneven surfaces
- Familiarity with bouldering, top rope, and lead climbing
- Free membership and guest pass
- Free climbing/fitness/yoga classes
- Industry pro-deals
- Discounts on retail items
