What are the responsibilities and job description for the Indoor Guide position at CLIMB HQ LLC?
Climb is headquartered in Nashville, TN with 5 total locations: Nashville, TN (3), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People Movement. Weekend and evening shifts are a requirement for this position.
Curate Culture
- Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey
- Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision
- Ability to adapt to a constantly changing work environment
- Use the AMGA belay technique at all times
- Dress according to staff attire standards
Details Matter
- Greet, check-in and ring up customers/members
- Proactively share current events and class information
- Point of Sale (RGP) proficiency
- Perform belay lessons and belay approval tests according to Climb standards
- Monitor and execute Climb's risk management procedures
- Mitigate and manage emergency situations calmly and professionally according to our incident reporting process
- Assist in restocking supplies and inventory
- Develop knowledge of offerings and connect the customer with the appropriate product to guide them through their journey
- Monitor activities of participants to correct unsafe behavior and provide excellent customer service
- Be well versed in gym promotions, memberships, specials, retail and policies
- Perform daily cleaning procedures to company standards as directed
Scheduling Compensation
- Must have weekend availability
- Work a minimum of 4 shifts per month
- Last minute shifts often available
- Based upon experience
- Climb membership
- Staff discounts
Supervisor
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Senior Guide, Head Indoor Guides General Manager
Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.