Collector I

Description

This position preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent

loan payments and/or recovering collateral. The Member Solutions Representative is responsible for initiating

collection efforts on every delinquent loan. Ensures each contact is conducted in a professional, ethical, and

responsible manner. Promotes the credit union philosophy and strives to maintain positive member relations.

Must possess credit union product knowledge, service skills and a professional demeanor. Support the sales and

service standards and efforts.

Why Climb Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
• Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.

PERKS OF CLIMB CREDIT UNION

• 401K Employer match 100% Match on first 3% and 50% on next 2.5%
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) 2 additional personal days (Floating)
• VTO (Volunteer Time Off) 16 hours
• 11 Paid Holidays
• Employee Assistance plan focuses on wellness, mental health -  8 free sessions offered
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year

Check out this video to learn what drives us at Climb and how we make a difference every day,  https://www.youtube.com/watch?v=XPGES8a9OSs  

https://youtu.be/FeEw2UqGudo  (Spanish)

Requirements

What will you be doing?

• Contact delinquent accounts by phone and mail; take appropriate action to bring them current.
• Analyzes the financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
•  Maintains accurate files and reports on all collection activity.
•  Accurately and timely complete various monthly management reports
• Recommend legal proceedings and review all billings from attorneys/vendors retained for
• collection work. 
• Testifies at legal proceedings if necessary.
•  Assists and informs management of trends in loan underwriting contributing to delinquent/
• charged-off loans.
•  Assists with the disposal of foreclosed/repossessed assets.
•  Analyzes anticipated losses on delinquent accounts. Makes charge-off recommendations.
• Cross-sells SCU products and services that would improve the member's slow payment activity
• and/or an overdrawn account.

Qualifications:

• One to three years of similar or related experience.
•  A high school education or GED.
•  Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation.
•  Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
•  Strong communication and organizational skills. Able to operate a computer.
• Ability to multitask and work with a sense of urgency in a high-volume environment.