What are the responsibilities and job description for the Assistant Branch Manager position at Climb Credit Union?
Description
Climb Credit Union is looking for a motivated and people-focused Assistant Branch Manager to support branch operations, coach frontline staff, and ensure members receive exceptional service every day. This role is ideal for a financial services professional who thrives on leadership, collaboration, and operational excellence and is ready to grow into a branch management career path. You’ll partner closely with the Branch Manager and senior leadership while continuing to serve members and mentor staff on the floor.
Why You'll Love Working at Climb Credit Union
As a member-owned, not-for-profit credit union, we put people first—our members, employees, and communities.
- Founded in 1951 with a strong history of stability and growth
- Named a Denver Post Top Workplace (2024 & 2025)
- Leadership that values collaboration, transparency, and development
- A culture where your work directly improves our members’ financial well-being
PERKS OF CLIMB CREDIT UNION
- 401K Employer match 100% Match on first 3% and 50% on next 2.5%
- Medical, Dental, Vision Insurance
- PTO (Paid Time Off) 2 additional personal days (Floating)
- VTO (Volunteer Time Off) 16 hours
- 11 Paid Holidays
- Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered
- Tuition Reimbursement
- Employee loan rate reduction
- Discounts on Climb Credit Union loans and services
- Financial Investment/Counseling
- Employee events throughout the year
Check out this video to learn what drives us at Climb and how we make a difference every day, https://www.youtube.com/watch?v=XPGES8a9OSs (English)
https://youtu.be/FeEw2UqGudo (Spanish
Requirements
What You'll Be Doing
- Support the Branch Manager in daily branch operations, staffing, and service delivery.
- Lead by example through hands-on member service and problem resolution.
- Coach, train, and mentor Member Service Representatives to strengthen performance, confidence, and engagement.
- Serve as a technical and regulatory resource for complex member transactions and products.
- Participate in branch meetings and collaborate with senior leadership on initiatives and projects.
- Identify and facilitate relationship-based cross-sell opportunities that align with member needs.
- Ensure compliance with policies, procedures, and reporting requirements.
- Act as Branch Manager in their absence and assist with supervisory responsibilities.
What Success Looks Like
- Team members feel supported, coached, and set up to succeed.
- Members consistently receive accurate, friendly, and efficient service.
- Branch goals are met through trust-based conversations and teamwork.
- Leadership can rely on you for continuity, sound judgment, and follow-through.
What We're Looking For
- 3–5 years of financial services or related member-focused experience
- Prior experience coaching, mentoring, or supervising staff strongly preferred
- Associate degree, relevant certification, or equivalent work experience
- Strong communication, leadership, and problem-solving skills
- Ability to balance operational responsibilities with people leadership
We value diverse experiences and encourage candidates who meet most, but not all qualifications to apply.
This is a full-time, exempt position with a starting annual salary of $60,000, with the opportunity for higher compensation based on experience, education, and qualifications.
If you’re ready to Rise & Thrive, create unforgettable experiences for our members, and play a meaningful role in the growth of a thriving organization, we’d love to hear from you.
We appreciate your interest in joining our team and look forward to learning more about how your skills, passion, and leadership can make an impact.
Salary : $60,000