What are the responsibilities and job description for the Customer Service Representative position at Climax Metal Products Company?
Job Description
General Duties
- Establish and maintain rapport with customers and offer world-class friendly service. Maintain the philosophy of always giving the customer more than they ask for.
- Receive (via phone and fax) customer orders and inquiries for price and delivery quotations for stock catalog and special items. Prepares formal quotes and faxes to customer as required.
- Support sales staff by preparing quotes to customer requests on an immediate basis for quick turn around.
- Respond to leads generated by advertising and websites and recommends the most appropriate channel, i.e. direct quote or forward to the most appropriate stocking distributor.
- Sell and educate customer on Climax products and product attributes as well as alternatives. Use tacit knowledge to guide customers towards stock items whenever possible.
- Prepare all CSIR paperwork as appropriate, make copies and decimate.
- Receive and respond to expedite / delivery requests from customers and communicates to operations to communicate customers urgency. Act as a customer advocate within the Company to communicate customer needs.
- Respond to customer requests for literature, prints, and technical information.
- Participate in new product development initiatives.
- Assist Marketing efforts by providing leads and input, working with staff, and, in particular, with proactive calling efforts.
Skills
- Professional selling and customer service skills
- Product knowledge of Shaft Collars and Rigid Couplings and KLA’s, coatings, finishes, materials, applications, KLDs, etc.
- Excellent verbal and written communication skills (especially telephone skills)
- Experience with CRM and ERP, specifically Salesforce.com
- Microsoft Office and Access
- Excellent problem solving skills
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Mentor, OH 44060 (Preferred)
Ability to Relocate:
- Mentor, OH 44060: Relocate before starting work (Preferred)
Work Location: In person
Salary : $40,000 - $50,000