What are the responsibilities and job description for the Field Service Supervisor position at Climate Pros?
As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.
Duties and Responsibilities
- Technician Support:
- Provide technical support for assigned technicians and their territories
- Train newly hired technicians in the field
- Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
- Mentor assigned technicians; provide continuing education and training
- Team Management & Performance:
- Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
- Work closely with dispatch team to drive efficiently and productivity
- Perform random periodic checks of assigned technicians
- Manage technicians' performance reviews, timecards, PTO and on-call
- Customer Service:
- Resolve all customer callbacks for assigned areas
- Provide exceptional support to both internal and external customers
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills, Education, and Competencies
- Strong customer service skills, proper phone etiquette and customer centric
- Excellent verbal and written communication skills for both internal and external customers
- Strong relationship-building skills within an active, communicative, fast-paced team environment
- Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
- Journeyman-level or equivalent professional experience
- 1 years prior supervisory experience in a service-focused industry
- Experience managing a diverse group of roles and responsibilities
Physical Requirements and Working Conditions
The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
- The employee is frequently required to sit, stand, walk, hear, see and talk.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
Qualifications:
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.