What are the responsibilities and job description for the IT Helpdesk Technician position at Climate Pros, LLC?
The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will primarily work on PCs and mobile devices while occasionally supporting networks, servers, and projects. This role is hands-on, working with the IT team to provide exceptional support and customer service.
Duties And Responsibilities
Qualifications
The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
Duties And Responsibilities
- Manage Active Directory and Entra, including user accounts and permissions.
- Administer and troubleshoot Windows Servers, including DHCP, DNS, GPO'S, Hyper-V, etc.
- Support and maintain networks including LAN, WAN, DNS, VPN, and VLAN's.
- Coordinate with vendors and ISPs as needed for support.
- Administer the Microsoft 365 suite, including Exchange, Teams, SharePoint, etc.
- Manage on-premises and cloud hosted IT infrastructure.
- Oversee desktop and mobile device management systems (MDM, RMM, ETC.)
- Provide end-user support for PCs, mobile devices, and software.
- Troubleshoot and support VOIP systems.
- Identify and assist with potential security threats involving user devices and accounts.
- Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
- Participate as part of the Helpdesk team, triage, diagnose, and resolve tickets while maintaining SLAs, SOPS, and customer service.
Qualifications
- 1-3 years in an IT Helpdesk or similar role required.
- IT Certifications such as A , Network , Security , or equivalent are highly preferred.
- Proven ability to work independently and effectively manager priorities.
- Experience with documenting Standard Operating Procedures (SOPs).
- Ability to travel occasionally (5%).
- Strong Professional oral and written communication skills.
- Ability to explain complex technical and security concepts to both technical and non-technical audiences.
- Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
- Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.
The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
- The employee is frequently required to sit, stand, walk, hear, see and talk.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.