What are the responsibilities and job description for the Branch Coordinator - Remote position at Climate Pros, LLC?
Job Description
The Branch Account Coordinator provides assistance and support to the branch and is the liaison between our Field Service and Billing Departments. The Branch Account Coordinator will be responsive to client needs and have the ability to work as part of a team in a rapidly changing environment with flexibility, initiative, and the ability to work with minimal direct supervision. Due to the sensitive nature of the position discretion and confidentiality are required.
Duties and Responsibilities:
Desired Skills, Certifications, and Education:
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 25 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
Location(s)
The Branch Account Coordinator provides assistance and support to the branch and is the liaison between our Field Service and Billing Departments. The Branch Account Coordinator will be responsive to client needs and have the ability to work as part of a team in a rapidly changing environment with flexibility, initiative, and the ability to work with minimal direct supervision. Due to the sensitive nature of the position discretion and confidentiality are required.
Duties and Responsibilities:
- Manage dispatches in "For Review", finalize and submit to billing
- Monitor and maintain customer work order networks and refrigerant tracking websites as assigned
- Process NTE increase requests in customer work order networks and in-house software for customer/s as assigned
- Complete invoicing in customer work order networks and in-house software for customer/s as assigned
- Work closely with Branch Manager, Service Manager and FSS's to elevate and resolve issues in an efficient and timely manner
- Process and track Manufacturer warranty claims
Desired Skills, Certifications, and Education:
- Excellent oral and written communication skills
- Strong communication skills
- Detailed and accurate
- Strong organizational skills
- Good problem solving skills
- High School Diploma/ GED
- 3 years of clerical or administrative experience
- Computer knowledge must include: MS Office- Word, Excel and Outlook
- Operation of general office equipment
- Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 25 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
EEO Statement
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
Location(s)