What are the responsibilities and job description for the Customer Service Administrative position at Clifton, NJ?
About the Role
We are seeking an experienced, proactive Customer Service & Administrative Assistant with a strong background in order management and logistics support. In this dual function role, you will manage customer orders from entry through fulfillment, troubleshoot issues in real time, and serve as a vital operational link between sales, logistics, and our customers.
Key Responsibilities
- Order Management: Accurately enter, process, and track customer orders in our computer system; conduct daily audits to monitor order status and ensure timely fulfillment.
- Customer & Sales Support: Serve as the primary contact for order updates, changes, cancellations, returns, and delivery of information updates.
- Logistics & Shipping: Operate UPS and FedEx online portals to generate shipping labels, log shipment data, track packages, and produce daily shipping reports.
- Cross-Departmental Collaboration: Build and maintain clear, effective communication across internal teams (sales, operations, shipping) to streamline daily workflows.
- Problem Resolution: Proactively resolve delivery delays, order discrepancies, and customer concerns with a professional, customer-first approach.
Required Qualifications & Skills
- 7–10 years of proven experience in combined Customer Service and Administrative support roles.
- Hands-on proficiency with UPS and FedEx online shipping tools.
- Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
- Exceptional organizational, multitasking, and time-management skills in a high-volume, fast-paced environment.
- Outstanding communication skills (verbal and written) with a professional, engaging demeanor.
- High attention to detail with a solution-oriented, team-player mindset.
Application Requirements
To be considered for this position, please submit:
- An updated Resume
- Your Salary Requirement (hourly or annual)
Note: Incomplete applications missing a resume or salary requirement will not be reviewed.
Salary : $47,000 - $53,000