Medical Receptionist

Job Summary
The Medical Receptionist serves as the first point of contact for clients, families, visitors, and referral sources. This role is responsible for providing exceptional customer service, coordinating front-desk operations, managing scheduling, and supporting clinical and administrative workflows. The Medical Receptionist ensures a welcoming, organized, and compassionate environment aligned with the mission of providing high-quality care.

Responsibilities

Front Desk Operations

• Greet clients, visitors, and vendors warmly and professionally.
• Check clients in and out for appointments, ensuring all required documentation is completed.
• Answer and route incoming calls; take accurate messages and return calls promptly.
• Maintain a clean, organized, and confidential reception area.

Scheduling & Client Coordination

• Verify demographic and insurance information at every visit.
• Communicate appointment reminders, cancellations, and follow-up instructions to clients.
• Assist in coordinating intake appointments and assist new clients with onboarding paperwork.

Insurance & Billing Support

• Collect copays, deductibles, and outstanding balances in accordance with policy.
• Verify insurance eligibility and benefits before scheduled appointments.
• Communicate insurance issues, coverage changes, or required authorizations to clients.
• Process payments and maintain accurate daily cash logs or electronic payment records.

Administrative & Clinical Support

• Prepare and distribute client forms, releases, and packets as needed.
• Scan, upload, and file documents into the electronic health record (EHR).
• Assist clinical staff with administrative tasks such as retrieving charts, preparing materials, and managing communication with referral sources.
• Handle incoming and outgoing mail, faxes, and correspondence.

Compliance

• Maintain confidentiality of all client information in accordance with HIPAA and facility policies.
• Follow all organizational procedures, safety guidelines, and infection control protocols.
• Support quality assurance functions by ensuring accurate data entry and documentation.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least 1 year of medical office, behavioral health, or healthcare reception experience preferred.
• Strong interpersonal and communication skills; ability to interact with clients experiencing emotional distress.
• Proficient with EHR systems, scheduling software, and Microsoft Office Suite.
• Ability to multitask in a fast-paced outpatient environment.
• Knowledge of HIPAA regulations and basic medical terminology preferred.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $23