What are the responsibilities and job description for the Group Class Instructor-Front Desk Coordinator position at Cliffs Club Services, LLC?
GROUP CLASS INSTRUCTOR-FRONT DESK COORDINATOR
JOB TITLE: Group Class Instructor – Front Desk Coordinator
DEPARTMENT: Wellness
REPORTS TO: Wellness Director
CLASSIFICATION: Non-Exempt, Hourly
JOB SUMMARY: Group Class Instructor – Front Desk Coordinator provides an instrumental role in delivering the Cliffs experience to each incoming Member, Guests of Members, and Discovery Guests. This position carries out the daily operational duties in an effective, considerate manner in order to maintain the warm and welcoming environment that is standard across the seven Community Wellness Centers. This position will work under structured processes to achieve the expected facility presentation, including cleanliness and consistency of amenity replenishment, but will need to do so with a flexible mentality in order to accommodate all incoming Member requests and inquiries. This position will be required to stay informed and connected to various event offerings within the Center as well as across the Community, in order to provide timely updates to inquiring Members and Guests. The Group Class Instructor – Front Desk Coordinator will work with team members and independent contractors to coordinate service offerings of requesting Members in a thorough and timely fashion. Success in this position will be measured in the consistency of facility presentation, timely and thorough response to Member inquiry, and friendliness of environment in which each incoming Member feels welcomed and belonging.
JOB DUTIES:
- Answer all incoming calls in a professional and pleasant manner
- Greet all Wellness Center attendees in a timely and personable manner
- Provide courteous, prompt, and sincere attention to members, guests, and staff
- Maintain appropriate relationships with members, guests, and staff
- Validate memberships of attendees and ensure guest paperwork is submitted, if applicable
- Execute facility opening, in-shift, and closing procedures in a timely and complete manner
- Assist with general housekeeping and facility organizational standards
- Assist with amenity replenishment and inventory
- Maintain tennis court conditions, if applicable
- Assist with chemical testing of all pools, if applicable, and notify pool management company of any imbalances
- Assist with providing Wellness schedule information to members, guests and associates
- Maintain an informed connection to other Community event offerings to promote to members, including golf, social, and dining events
- Schedule and coordinate personal training, massage and esthetician services
- Continual supervision of all fitness/aerobics areas during class times to provide a relatively safe and effective and motivating environment for physical activity. Assess continually the participants and their ability level. Communicate to participant any concern or difficulty
- Observe and teach good body mechanics. Constantly work with participants to enhance their knowledge of exercise, body alignment and exercise safety
- Provide instruction in a variety of fitness activities
- Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
- Assist with online calendar updates of current group fitness schedule, tennis schedule, monthly events, and assisting members with class/event registrations
- Assist with marketing submission in promotion of fitness classes or events
- Provide content regarding the weekly Wellness update sent out to membership
- Provide independent contractors with proper membership charges prior to services performed
- Assist with JONAS transactions on a daily basis
- Perform other duties as assigned
- Uphold the standards, procedures, and Cliffs’ Core Values in the presence and absence of authoritative supervision
BACKGROUND/EXPERIENCE:
- High School Diploma required
- Minimum of 3 years exercise instruction experience.
- ACSM, NSCA, or another nationally recognized certification program
- First-Aid/CPR/AED Certification required
- Knowledge of general fitness principles, components of appropriate aerobic exercise session.
- Excellent interpersonal, organizational and writing skills necessary
- Outgoing, dynamic personality, ability to communicate effectively with all levels of participants and employees
- At least one year of administrative coordination required
- Proficient in Microsoft Word, Excel, Access, and Outlook Express
- Ability to work in fast-paced environment
- Ability to multi-task
- Ability to work well with people on the phone and in-person
- Ability to problem solve and ensure member satisfaction
- Must be willing to learn new skills
PHYSICAL REQUIREMENTS:
- Must be able to stand throughout a work day
- Must be able to lift 50 pounds
- Must be flexible in schedule to accommodate member arrival and departure patterns