MEMBER SERVICES DRIVER FLEX

JOB SUMMARY: 

From cascading mountains to crystal lakes, warm summer days and cool winter nights, southern hospitality and beautiful scenery welcome you to the Carolinas. The Cliffs is comprised of seven vibrant communities. Each has their own personality, but is equal in beauty, prestige and opportunity. We invite you to become a part of The Cliffs family. Once you visit, you’ll understand how unique and welcoming our communities are. The only thing better than the views are the people. Our members are gracious and kind, and our co-workers make coming to work something to look forward to. Our members have made The Cliffs their home, and we hope you will too!

Our Mission is to deliver high quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff. If you’d like to be challenged daily, advance in your career and be a part of something bigger than any one individual, The Cliffs is the place for you!

The Member Services Driver will work closely with our Member Services Department to provide shuttle transportation to our members and guests. They may also assist with transporting items for events between properties as well as assisting with F&B deliveries. The ideal employee has a great attitude, enjoys being around people and is comfortable driving a suburban and 14 passenger van.

JOB DUTIES:

The drivers chosen for the Club must meet certain criteria and follow certain guidelines. It is imperative that they present themselves as such and meet our standards of performance. The guidelines are as follows:

• The Company Vehicle shall be operated and maintained according to Company policy and procedures. The Associate shall keep accurate records and reports as may be required by the Company covering mileage, expense, accidents, maintenance, etc.
• Follow safe driving practices and abide by the driving laws
• The Associate is responsible for the security and safekeeping of a Company Vehicle
• Must be able to bend and lift loads, not to exceed 50 pounds, unassisted
• Associates who drive or ride as passengers in Company Vehicles will always use available seatbelts when the vehicle is in motion
• Must have good mental and physical dexterity
• Must have the ability to be seated for up to 3-4 hours
• Associate must not under any circumstance to drive a Company Vehicle after consuming alcohol and/or drugs, including legal drugs that may impair their ability to operate a motor vehicle (smoking in the vehicle is prohibited)
• Must possess the ability to drive with varying weather conditions (including nights)
• Make sure the vehicle is always stocked and clean 
• Be respectful of all passengers and their needs
• Be ready to converse with a member but do not force conversation
• Fulfill all requests to the best of your ability
• No personal calls or texting while driving
• Be a strong, positive representative of the Club
• This is a Flex position as needed.

BACKGROUND/EXPERIENCE:

• The successful candidate will have a positive attitude, image and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 3 years minimum driving experience.
• Must have a valid driver’s license, to be covered under company vehicle policy
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills.
• Associate degree preferred
• Experience with large vehicles or 14 passengers is 

PHYSICAL REQUIREMENTS:

• Frequent walking and standing. 
• Frequent verbal and written communication with members, guests, staff and other business associates by telephone, correspondence, or in person. 
• Constant and close visual work at desk or computer. 
• Constant sitting and working at desk. 
• Frequent lifting of folders, files, binders and other objects weighing between 0 and 50 lbs.