What are the responsibilities and job description for the systems and software support engineer position at Cliff Services Inc?
Job Details
Seeking an on-site systems and software support engineer to provide hands-on technical support for applications, software, computers, telephones, audiovisual (a/v) systems, and network devices. This role is customer-facing and requires strong troubleshooting, communication, and problem-solving skills to support faculty, staff, and students in a fast-paced environment.
Responsibilities
- Deliver end-user support for hardware, software, operating systems (windows, MacOS, Linux), and A/V systems
- Provide live event support, including classroom and meeting technology
- Install, configure, and troubleshoot computers, peripherals, phones, WAPs, and A/V equipment
- Support virtual meetings, streaming, and recording solutions
- Manage and resolve tickets; escalate complex issues as needed
- Collaborate with technical teams and provide clear documentation Qualifications
- Bachelor's degree in it, computer science, engineering, or related field (or equivalent experience)
- 4 years of IT support experience in customer-facing roles
- Strong knowledge of operating systems, networking, and standard applications (google workspace, office 365, teams, zoom)
- Excellent communication and customer service skills
- Ability to lift 20 lbs. And support events during evenings/weekends as needed Preferred
- Higher education or enterprise IT support experience
- Familiarity with Crestron, AMX, Extron, or CTS certification
- Experience with Linux, Intune, or JAMF MDM
With Regard
James
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