Administrative Assistant to Service Manager

Cliff's Pools and Patios – Established, High-Volume Service Operation

We are seeking an experienced Service Operations Leader with direct pool industry knowledge. This is not an entry-level administrative role. We need someone who understands field service logistics, technician accountability, customer retention, and revenue growth.

If you have managed service technicians, driven service sales, and understand pool equipment inside and out — we want to speak with you. This role functions as the direct operational right arm to the Service Manager and is integral to daily execution of the service department.

Core Responsibilities

• Lead and manage daily operations of pool service technicians
• Enforce technician accountability, route efficiency, and performance standards
• Drive service revenue through repair identification and equipment upgrade sales
• Serve as escalation point for customer issues and technical troubleshooting
• Oversee work order accuracy, scheduling, and operational workflow
• Ensure customer retention through proactive communication
• Support billing accuracy and service documentation compliance

Required Experience

• Minimum 3–5 years in pool service operations
• Proven experience supervising or managing field technicians
• Demonstrated service-based sales success
• Working knowledge of pumps, heaters, automation, filtration systems, and salt systems
• Experience with route management or service software
• Strong administrative and systems management capability
• Comfortable operating in a fast-paced, performance-driven environment

Preferred

• Bilingual English/Spanish (not required)

We Are Looking For Someone Who:

• Takes ownership of operations
• Holds technicians accountable
• Understands both customer service and profitability
• Can operate independently with minimal oversight
• Is organized, disciplined, and results-driven

Compensation & Benefits

Compensation will reflect experience and operational impact capability. Top candidates will be compensated accordingly.

• Paid vacation
• Paid holidays
• Annual performance-based bonus opportunities
• Clear path for future growth and advancement

This position offers long-term stability within an established and expanding service operation.

All inquiries will be handled with strict confidentiality.

Job Type: Full-time

Pay: From $1,100.00 per week

Application Question(s):

• Have you directly supervised or managed pool service technicians?
• What service software or dispatch systems have you used?
• Do you have at least 1 years of experience working in the pool service industry?

Work Location: In person

Salary : $1,100