What are the responsibilities and job description for the Full Time Year Round Overnight Front Desk Agent position at Cliff House Maine?
Job Summary
You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.
Are you friendly and able to work in a fast-paced environment? The Hotel overnight front desk agent attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.
Full Time Benefits:
- Health, Dental, Vision Insurance
- Life and AD&D Insurance
- Long-Term Disability Insurance
- Voluntary Accident and Critical Illness Plans
- Optional Supplemental Life Insurance
- 401k match up to 5%
- Referral Bonuses
- Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
- Paid Time Off – Earn up to 2 Weeks of PTO Within Your First Year
Responsibilities
- Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
- Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
- Have an impeccable eye for detail to ensure accuracy and efficiency.
Qualifications
- Excellent guest service skills
- Excellent verbal and written communication skills
- Proficiency with computers
- Previous front desk agent or night audit experience preferred
- Knowledge of Opera a plus
- Ability to work 3rd shift and weekends
- Ability to stand, walk and lift up to 25 lbs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.