What are the responsibilities and job description for the Hotel House Person position at Cliff Castle Casino Hotel?
Description
POSITION SUMMARY: Responsible for the cleaning and stocking needs of guest rooms in assigned areas of the Hotel or Lodge.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
POSITION SUMMARY: Responsible for the cleaning and stocking needs of guest rooms in assigned areas of the Hotel or Lodge.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
- Dusts, sweeps, mops, scrubs, vacuums, and cleans assigned areas of the Hotel.
- Scrubs, waxes and strips floors as assigned.
- Sweeps stairwells, parking lot, and attends to other special projects as requested.
- Cleans rugs, carpets, and upholstered furniture and draperies as needed.
- Empties wastebaskets; empties and cleans ashtrays.
- Transports trash and dirty linen to designated areas.
- Assists in the minor maintenance of guestrooms and public areas of the Hotel such as changing light bulbs, unplugging toilets, etc. and report problems that need further attention to the Housekeeping Shift Supervisor.
- Responds promptly to a Guest’s request (i.e., delivering blow dryers, iron and ironing boards, rollaway beds, extra towels, etc.).
- Pack amenities for Guest rooms into caddies and delivers same to all floors of the Hotel.
- Stocks and maintain linen and supply rooms.
- Properly tag lost & found items and delivers to the Housekeeping Shift Supervisor for storage.
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
- Required Education: N/A Preferred Education: HS DIPLOMA
- Work Experience: N/A
- Knowledge, Skills, and Abilities: N/A
- Professional Licenses & Certifications Requirements: N/A
- Must be 18 years old and be available for all shifts, including weekends and holidays.
- Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
- Must adhere to all Cliff Castle Casino Hotel policies and procedures.
- Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.