What are the responsibilities and job description for the Castle Club Representative position at Cliff Castle Casino Hotel?
Description
POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.
Essential Duties
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.
Essential Duties
- Administrate Castle Club duties in an accurate, proficient manner while providing excellent service to Guests, Vendors, and Team Members.
- Enroll new Castle Club members daily, meet established department goals and quotas.
- Ensure all activities are performed in compliance with CCCH policies, procedures, and all governing laws.
- Maintain current and accurate knowledge of Casino services, amenities, promotions, and events.
- Assist with special events and promotions, as needed.
- Perform other duties as assigned.
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
- Required Education: HS DIPLOMA Preferred Education: N/A
- Work Experience:
- Minimum 6 months? previous experience in guest-facing, service industry, required.
- Previous experience in the Casino industry, preferred.
- Knowledge, Skills, and Abilities:
- Must possess excellent communication (verbal, written) and people skills.
- Must have good computer skills (Microsoft Office).
- Must have exceptional Guest service skills.
- Must possess mature judgement and the ability to apply common sense reasoning to a variety of situations.
- Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situation.
- Professional Licenses & Certifications Requirements: N/A
- Must be 18 years old and be available for all shifts, including weekends and holidays.
- Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
- Must adhere to all Cliff Castle Casino Hotel policies and procedures.
- Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.