Casino Manager

POSITION SUMMARY: Responsible for the overall direction of Table Game activities. Directs and monitors gaming floor operations for maximum efficiency and superior Guest service in accordance with all established policies, procedures, and governing agencies’ requirements.

ESSENTIAL DUTIES:

• Oversee and manage all table games operations for efficiency, Guest Service, operational compliance, and revenue targets.
• Maintain adequate staff to meet business demands through hiring, training, leadership development, scheduling, conflict resolution, and performance management.
• Assist with the preparation and management of the Tables Games operational budgets.
• Maintains and ensure broad Team Member communications about all CCCH services, amenities, promotions, and special events.
• Interact with guests, vendors, team members, and colleagues in professional and courteous manner. De-escalate tense situations to successfully resolve complex or contentious matters.
• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation

Required Education: HS DIPLOMA Preferred Education: 2YR DEGREE

Work Experience:

• Minimum of 5 years’ table games management experience required.
• Must have proven work record of exemplary guest service with outgoing personality.
• Additional education and/or related work experience may substitute for the minimum requirements of this position.

Knowledge, Skills, and Abilities:

• Must have excellent communication (verbal, written), organizational, planning, interpersonal, and leadership skills.
• Must be proficient with Microsoft Office programs, player tracking systems, and database management.
• Must be able to exercise sound judgment to make critical decisions in timely manner with sufficient or insufficient facts available to resolve matters or change gaming plans.
• Must be able to work effectively in fast-paced, high-stress environment while maintaining professional composure.
• Must be able to read, analyze, and interpret documents such as safety rules, budgets, operating and maintenance manuals.
• Must be able to teach gaming procedures, standards, and techniques and motivate staff to meet and exceed performance expectations.

Professional Licenses & Certifications Requirements:

• Must have or obtain within 90-days of hire, food handlers, Title 4, alcohol awareness, and Title 31 certifications.
• Must be 18 years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: The listed requirements provide a general overview of the work expected from team members and are not exhaustive of all responsibilities and duties.

• Position requires working in an environment where smoking is permitted. Must be comfortable with exposure to smoke while performing job duties.