What are the responsibilities and job description for the Technical Support Specialist position at Client Solution Architects?
Job Type
Full-time
Description
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA.
This position is contingent upon award.
Technical Proficiency
How Role will make an impact:
What You Will Need to Join Our Award-Winning Team:
Full-time
Description
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA.
This position is contingent upon award.
Technical Proficiency
How Role will make an impact:
- Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
- Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
- Electronic device functionality (computers, network components, peripherals)
- Operating System command line execution (e.g., ipconfig, netstat)
- Cloud computing service and deployment models (SaaS, IaaS, PaaS)
- Network protocols (TCP/IP, DHCP, DNS)
- Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
- Data security standards (PII, PCI, PHI)
- Information classification, compromise procedures, and incident management processes
- Risk management processes (assessment and mitigation)
- Incident data analysis and trend identification Service desk best practices
- Customer service and communication skills
- Technical training development and delivery Incident tracking and solution database management
- Trouble ticketing system utilization (incident, problem, event documentation)
- Standard Operating Procedure (SOP) development and maintenance
What You Will Need to Join Our Award-Winning Team:
- Clearance: Must possess and maintain an active Secret Clearance
- Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
- IAT I Certification: A , Network , SSCP, CND, OR CCNA
- IAT II Certification: CCNA, Security , CND, OR SSCP