What are the responsibilities and job description for the TECHNICAL WRITER position at Client Server Software Solutions?
Job Requirements:
Active Top Secret (TS) clearance/SCI
Ability to work onsite at Offutt AFB, NE
Technical Writer
- The contractor shall conduct documentation needs assessments, gap analysis, and develop and maintain a documentation roadmap aligned with product release schedules and stakeholder priorities.
- The contractor shall define and implement documentation standards, style guides, templates, and workflows to ensure consistency and quality across all software development products.
- The contractor shall author, edit, and maintain comprehensive technical documentation including user guides, administrator guides, API reference documentation, integration guides, release notes, and system architecture documentation.
- The contractor shall develop best practices guides, troubleshooting documentation, FAQs, and knowledge based articles to support users and reduce support burden.
- The contractor shall design and produce visual aids including diagrams, screenshots, flowcharts, process maps, and infographics to enhance documentation clarity and usability.
- The contractor shall conduct discussions with subject matter experts, engineers, and product managers to gather technical information and facilitate documentation reviews with stakeholders to ensure accuracy.
- The contractor shall conduct peer reviews, perform technical editing, and execute regular audits of existing documentation to verify accuracy, completeness, and ensure all changes to date have been incorporated.
- The contractor shall analyze user feedback, documentation metrics, and usage analytics, and conduct user research to understand documentation needs and identify improvement opportunities.
- The contractor shall identify, recommend, and implement documentation process improvements on products it is using and developing, and evaluate new documentation tools and technologies for adoption.
Requirements
- Demonstrated three (3) or more years of experience authoring, editing, and maintaining comprehensive technical documentation, to include user guides, API reference documentation, release notes, and knowledge based articles.
- Demonstrated three (3) or more years of experience conducting documentation needs assessments, defining documentation standards and style guides, and developing a documentation roadmap.
- Demonstrated three (3) or more years of experience designing and producing visual aids, to include diagrams, flowcharts, and infographics, to enhance documentation clarity and usability.
- Demonstrated three (3) or more years of experience collaborating with subject matter experts, engineers, and product managers as well as customers to gather technical information and facilitate documentation reviews to ensure accuracy.
- Demonstrated three (3) or more years of experience conducting peer reviews, performing technical edits, and analyzing user feedback and usage analytics to verify accuracy and identify improvement opportunities.
- Demonstrated three (3) or more years of experience identifying and implementing documentation process improvements and evaluating new documentation tools and technologies for adoption.
We are an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About The Organization
Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
At Constellation West, we strive to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people who are ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, then join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this amazing opportunity to make a difference!
Benefits include but are not limited to:
- Tuition reimbursement
- Competitive 401(k) plan
- Competitive Health Benefits
- 11 Paid Holidays!!
- 15 PTO Days!
- Veteran Hiring Preference
- Constellation West is proud to be an EEO/AA employer M/F/D/V