What are the responsibilities and job description for the Site Reliability Engineer position at Client Resources, Inc.?
We are seeking a Senior Site Reliability Engineer to be a key contributor on our team’s journey from traditional monitoring and incident response toward true SRE practices. You will keep critical banking infrastructure running while helping to shape how we think about reliability, from incident response and observability to automation and SLOs. You will play an active role in monitoring operations and incident management while helping build capabilities in automation, reliability engineering, and proactive system optimization for our critical banking infrastructure and services.
Job Specific Accountabilities
Job Specific Accountabilities
- Design and implement advanced monitoring frameworks.
- Contribute to monitoring best practices, and collaborate with teammates to leverage monitoring tools for proactive identification and resolution of issues.
- Partner with application teams to improve observability and incident prevention.
- Implement system reliability optimization strategies with the objectives of enhancing system capabilities, ensuring superior performance for customers, and fostering a culture of continuous innovation/improvement.
- Actively contribute to the growth and evolution of the Site Reliability Engineering practice, evangelizing technical standards and driving adoption of SRE principles.
- Lead incident response activities, providing technical guidance during high-severity incidents to ensure rapid resolution and minimal service disruption.
- Identify opportunities to automate manual monitoring and response tasks.
- Champion infrastructure-as-code and automation initiatives where applicable.
- Drive toil reduction initiatives through automation and process improvement.
- Serve as a key participant in post-incident reviews and drive implementation of corrective actions.
- Analyze system performance trends and capacity utilization, identifying opportunities for improvement.
- Support 24/7 monitoring operations for critical banking systems and applications.
- Optimize alerting strategies to reduce noise and improve mean time to detection.
- Maintain and enhance monitoring dashboards and reporting capabilities.
- Evaluate complex changes and establishing risk mitigation strategies.
- Foster operational knowledge sharing and documentation of tribal knowledge.
- Begin establishing SLIs/SLOs for critical services in partnership with product teams.
- Introduce error budget concepts and reliability metrics and facilitate reliability/velocity trade-off discussions.
- Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience.
- 5 years of experience in software development or site reliability.
- Experience working on high-availability, mission-critical systems.
- Proficient with monitoring platforms.
- Strong troubleshooting and crisis response capabilities.
- Broad software development capabilities from scripting to application development to infrastructure as code.
- Familiarity with DORA metrics and DevOps measurement frameworks.
- Understanding of network protocols, databases, and system architecture.
- Understanding of deployment pipeline reliability and release engineering practices.
- Strong communication skills for cross-team coordination.