What are the responsibilities and job description for the Admissions Coordinator position at ClickUp - Haven Crest Rehabs/Merrit?
Key Responsibilities
- Respond to inbound inquiries (calls, web leads, chats) in a timely and professional manner
- Conduct clinical pre-screening to determine appropriate level of care
- Verify insurance benefits and communicate financial obligations clearly
- Coordinate admissions and bed availability across multiple programs
- Convert qualified leads into scheduled admissions
- Document all interactions accurately in CRM/EHR systems
- Collaborate with clinical, business development, and operations teams
- Ensure compliance with HIPAA and all regulatory requirements
- Provide exceptional customer service to patients, families, and referents
Qualifications
- High school diploma or equivalent (required), Bachelor’s degree preferred
- 2 years of admissions, intake, call center experience
- Experience in substance use disorder and/or mental health treatment
- Knowledge of levels of care (detox, residential, PHP, IOP, OP)
- Strong communication, sales, and objection-handling skills
- Ability to work in a fast-paced, metrics-driven environment
- Experience with insurance verification and benefits
- Proficiency with CRM (DAZOS or Salesforce) /EHR systems and call tracking platforms
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $26 - $30