What are the responsibilities and job description for the Sales Associate/Key Holder position at Clic?
Sales Associate - Full Time
Scope: To provide a high standard of customer service and to contribute to the achievement of the store's target.
Key Responsibilities:
- Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures.
- Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming, and behavior.
- Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
- Participating in and representing CLIC during events and activities.
- Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.
- Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
- Actively ensuring merchandise presentation always reflects Visual Merchandising standards and general tidiness and cleanliness of the store.
- Playing an active role in replenishing stock according to CLIC procedures and policies.
- Ensure the product kept in the best way and the tag and the correct price.
- Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
Skills:
- Demonstrable success gained as a Sales Associate.
- Excellent communication skills both written and verbal.
- Fluent in English.
- Demonstrable sales skills.
- Knowledge and understanding of the importance of great customer service.
- Successfully able to handle multiple demands and competing priorities.
- Seeks opportunities to be proactive and pre-empt client needs.
- Demonstrates respect and politeness and regularly exceeds customer expectations.
- Shows innovation and initiative in setting customer care standards.
- Team player.
- Strong attention to detail.
- Able to work flexibly, embrace and manage change.
- Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
- Enthusiastic, self-confident, and self-motivated.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
- Ability to stand for long periods of time.