What are the responsibilities and job description for the Medical Support Assistant - Spokane VA Medical Center position at CLFC Healthcare and Communications?
Medical Support Assistant - Spokane VA Medical Center
Location: Spokane, WA (with support to associated CBOCs)
Employment Type: Full-Time with Benefits
Salary Range: $47,195 - $58,240 per year ($22.69 - $28.00/hr)
Position Overview
CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Spokane VA Medical Center and associated Community-Based Outpatient Clinics. This role connects Veterans across eastern Washington to timely Community Care appointments through consult scheduling, provider coordination, and seamless access management.
Key Responsibilities
- Process Community Care consults from receipt through appointment completion in VA systems (CPRS and EHRM).
- Conduct outreach to Veterans and community providers to coordinate appointments and resolve scheduling conflicts.
- Manage Electronic Waiting Lists and Recall lists within required timeframes.
- Maintain daily productivity standards consistent with VISN 20 Float Pool expectations.
- Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes.
- Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols.
Required Qualifications
United States Citizenship. English Language Proficiency. High school diploma, GED, or equivalent. One year of specialized experience in an advanced or complex clinical setting.
Knowledge, Skills, and Abilities (KSAs):
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.
- Ability to independently set priorities and organize work to meet deadlines.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing.
- Advanced knowledge of the technical health care process as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Preferred Qualifications
- Prior VA Medical Center or VA Community Care experience.
- Familiarity with CPRS, VistA, or VA EHRM systems.
- Experience with medical scheduling, consult management, or referral coordination.
- Veteran status (Veterans are strongly encouraged to apply).
Compensation and Benefits
- Competitive annual salary: $47,195 - $58,240 (W-2 employment).
- Comprehensive health insurance (medical, dental, vision).
- Paid time off and holiday pay. 401(k) retirement plan.
- Professional development and training platform access.
- Mission-driven work supporting Veteran healthcare access.
About CLFC Healthcare and Communications
CLFC Healthcare and Communications is a nationwide healthcare staffing and language access services organization supporting federal agencies including the Department of Veterans Affairs. CLFC is a Small Business, Self-Certified Small Disadvantaged Business, and an Equal Opportunity Employer.
Website: www.clfchealthcare-communications.com
Salary : $47,195 - $58,240