Director, Corporate Quality

As our global operations continue to grow and evolve, we are looking to add a Director, Corporate Quality (QAM) to our team. This is a high-impact leadership role focused on establishing, maintaining, and improving a robust Quality Management Program across Clever Devices' operations, particularly in the bus and rail transit industry. The Director will drive a strong quality mindset and culture throughout the company, influencing operational excellence and reinforcing the company's reputation for quality.

It is critical for this Quality Leader to be located near one of our corporate facilities, with a requirement to be on site most days. We have the flexibility for this person to be based out of either our Long Island (Woodbury, NY 11797) or Apex, NC offices. Travel between these offices and to our vendors and clients will be required up to 35%.

Core Purpose

• Define and meet customer quality requirements.
• Ensure departments adhere to quality commitments.
• Emphasize Quality Assurance across the company, including:
  • Program Quality Assessment (PQA)
  • Engineering QA
  • System Roll-out QA and SQA
  • Production
• Bring best practices to various QA functions.
• Increase quality mindset and culture in projects.
• Support project managers/owners in QA responsibilities (quality planning, reviews, acceptance criteria).

Key Responsibilities

1. Quality Management Program Development & Maintenance:

• Manage the overall Quality Management Program for bus and rail projects.
• Develop a Quality Assurance Manual and operational model.
• Ensure company standards are documented, implemented, and maintained.

2. Compliance & Standards:

• Establish procedures to ensure all deliverable products (including purchased materials) comply with:
  • Contractual requirements
  • Applicable codes, standards, and regulations
  • Acceptance criteria for special processes (design, test, qualification, FAI, source inspection, receiving inspection, material certifications).
• Conduct internal audits in compliance with the Quality Assurance Plan and applicable Federal Transit Administration (FTA) and/or Federal Railroad Administration (FRA) requirements.
• Understand customer needs and requirements to develop effective quality control processes.
• Devise and review specifications for products or processes, ensuring adherence.

3. Auditing & Reporting:

• Perform audits and prepare company standards.
• Notify management of quality problems.
• Assume the role of an Independent Internal project audit assessor.
• Audit and review QA functions to link to process improvements and the Quality Management System (QMS).
• Generate Quality Progress Reports for management review meetings.
• Provide analysis and improvement action suggestions to the organization.
• Support projects during external audits by customers and/or third-party auditors.

4. Performance Measurement & Improvement:

• Create and manage transit-specific metrics, including Reliability, Availability, Maintainability, and Safety (RAMS) Plan.
• Ensure Key Performance Indicators (KPIs) measure the effectiveness of the Quality Management System and overall quality in product deliveries and warranty repairs.

5. Collaboration & Support:

• Work closely with Project Management, Systems Engineering, Product Development, and Business Development operations.
• Participate in Project Gate Reviews.

Qualifications

• Education: Bachelor’s degree in science, engineering, architecture, or a relevant discipline from an accredited institution.
• Experience:
  • 10 years proven quality control/assurance experience.
  • Working knowledge of the transit (bus and rail) industry client specifications and contract management processes.
  • Demonstrated experience in managing quality control processes.
  • Strong knowledge of software QA methodologies, tools, and processes.
  • Experience with quality tools: Process Mapping, Failure Mode and Effect Analysis (FMEA), and other statistical methods.
• Certifications/Familiarity:
  • ASQ Certified Quality Auditor (CQA) or similar certification preferred.
  • Familiarity with ISO 9000:2015, IRIS, AS9100, and NADCAP quality standards and document control systems.
  • Formal training/certification in a recognized QA/QC program (NTI, ASQ, NETTCP, Six Sigma).
• Skills:
  • Demonstrated effective communication skills (Written & Verbal).
  • Strong and demonstrated organizational and leadership skills.
  • Understanding of engineering drawings and manufacturing processes.

This role requires a blend of technical expertise in quality management, strong leadership capabilities, and a deep understanding of the transit industry's specific requirements and regulations.

Clever Devices is an Affirmative Action/Equal Opportunity Employer

Compensation reflected in this posting is a good faith estimate and may vary based on a number of factors including overall experience, specific industry experience, geographic location, etc... In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.