IT Help Desk Technician III

About Signia Aerospace

Signia Aerospace is built on decades of proven performance and partnership in the aircraft systems industry. The proven brands that operate under the Signia Aerospace ecosystem lead the field in thermal management and mission-specific equipment. They are the brands of choice for pilots, maintenance directors, ground crews, and supply chain professionals worldwide, across commercial, private, and military applications. Our depth of expertise and unique pool of resources allow us to act as an integrated, nimble partner in the design, manufacture, delivery, and service of highly specialized aircraft systems and components.

Cleveland Wheel and Brake Systems (CWBS)

Cleveland Wheel and Brake Systems (CWBS) is a wheel and brake systems integrator that provides aircraft braking systems and key system components, including wheels, brakes, and hydraulic components, for the general aviation, turboprop, business jet, rotorcraft, and military markets. For more than 85 years, airplane manufacturers, landing gear manufacturers, mechanics, and pilots have relied on the innovative and reliable Cleveland brand of products, making it one of the world’s most experienced, recognizable, and respected brands in the aircraft industry.

Job Summary

The IT Help Desk Technician III provides advanced first-level troubleshooting and technical support services to end-users. This role resolves complex software, hardware, and networking issues while serving as a senior technical resource on the support team. The technician also plays a key role in training, documentation, and continuous improvement of IT support processes.

Key Responsibilities

• Resolve complex computer software, hardware, and networking issues escalated from lower-tier support.
• Lead and facilitate training sessions for end-users to improve system adoption and reduce recurring issues.
• Document, track, and analyze recurring technical problems and implement effective solutions.
• Assist with IT system upgrades, deployments, and ongoing maintenance activities.
• Provide guidance, mentoring, and technical support to junior help desk technicians.
• Contribute to troubleshooting leadership and knowledge-sharing efforts across the IT support team.

Required Qualifications

• Comprehensive knowledge of IT systems, end-user computing environments, and technical support practices.
• Associate’s degree required.
• 4–6 years of progressively responsible experience in IT help desk or technical support roles.
• Ability to perform work under minimal supervision with a high degree of accountability.

Role Level & Competencies

• Recognized as a senior technical resource within the help desk or support team.
• Leads complex troubleshooting efforts and supports continuous improvement initiatives.
• Demonstrates strong problem-solving skills, sound technical judgment, and collaborative leadership.

Equal Employment Opportunity & Export Compliance

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Many positions at CWBS require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). For ITAR and EAR purposes, U.S. persons include U.S. citizens, nationals, and lawful permanent residents, as well as asylees and refugees. The ITAR and/or EAR may limit access rights for non-U.S. Persons or other unauthorized individuals. CWBS reserves the right to require candidates and employees to provide proof of citizenship, nationality, and/or immigration status to determine ITAR and EAR compliance requirements.