ERP Support Specialist II

Signia Aerospace is built on decades of proven performance and partnership in the aircraft systems industry. The proven brands that operate under the Signia Aerospace ecosystem lead the field in thermal management and mission-specific equipment. They are the brands of choice for pilots, maintenance directors, ground crews, and supply chain professionals worldwide, in commercial, private, and military applications. Our depth of expertise and unique pool of resources allows us to act as an integrated, nimble partner in the design, manufacture, delivery, and service of highly specialized aircraft systems and components.

Cleveland Wheel and Brake Systems (CWBS) is a systems integrator that provides aircraft braking systems and key system components including wheels, brakes, and hydraulic components for the general aviation, turboprop, business jet, rotorcraft and military markets. For over 85 years, airplane manufacturers, landing gear manufacturers, mechanics and pilots have relied on the innovative and reliable Cleveland brand of products, making them one of the world’s most experienced, recognizable, and respected brands in the aircraft industry.

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety and collaboration. We offer a comprehensive benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more.

Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Key Responsibilities

Provides advanced ERP system support by diagnosing and resolving moderately complex technical issues. Supports system installations, user training, and process improvements while collaborating with engineering and application teams.

Key Deliverables of the Position

• Diagnose and resolve moderately complex ERP system issues
• Support ERP implementations, upgrades, and system configuration changes
• Provide technical training and guidance to ERP users
• Collaborate with IT and engineering teams to resolve system issues
• Analyze recurring problems and recommend process improvements
• Maintain ERP documentation and troubleshooting resources

Education and Experience

• Strong knowledge of ERP system functionality and troubleshooting.
• IFS ERP experience preferred
• Experience supporting enterprise software applications
• Bachelor’s degree in Information Systems or related discipline
• 2–4 years of ERP support experience
• Works under general supervision

Technical Competencies

• ERP troubleshooting and incident resolution
• Enterprise application configuration
• ERP implementation support
• User training and technical documentation
• System performance monitoring
• Cross-functional technical collaboration
• Problem analysis and resolution
• ERP workflow understanding
• Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
• Excellent Communication Skills, both verbal and written

Behavioral Competencies – Demonstrates behaviors consistent with our values

1) Thinks and acts like an owner

• Uses company resources wisely & cost-effectively
• Shows pride in the organization and a commitment to its long-term success
• Takes full responsibility for their actions
• Holds self to high standards of performance and integrity

2) Demonstrates high integrity

• Consistently acts with honestly, transparency and high ethics
• Makes decisions based on what is morally right
• Owns their actions and holds self-accountable

3) Puts team above self; in it together

• Prioritizes team and company over personal gain
• Collaborates with team members within the department and across all functions
• Contributes to a positive, inclusive work environment

4) Innovates and improves

• Actively supports or initiates continuous improvement efforts
• Shares ideas and suggests solutions that enhance team or business performance
• Stays open to feedback and embraces changes
• Demonstrates a bias towards action

5) Honors commitments

• Consistently follows through on project timelines, meeting and deliverables
• Takes ownership for responsibilities and delivers results
• Makes and holds commitment
• Communicates proactively when challenges arise and adjusts plans to stay on track

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify