Ticket Booth Attendant

We are seeking a reliable, organized, and customer-focused Ticket Booth Attendant to support operations for Cleveland Water Taxi and Cleveland Tiki Boats. This position serves as the first point of contact for guests and plays a key role in delivering a smooth, enjoyable experience from arrival to boarding.

This is a fast-paced, outdoor role ideal for someone who thrives in hospitality, enjoys working with people, and can stay organized during high-traffic events such as concerts, festivals, and game days.

Note: This position is not affiliated with the Cleveland Metroparks Water Taxi.

• Process ticket sales and operate point-of-sale systems
• Greet guests and provide accurate information on routes, schedules, and services
• Check in reservations using FareHarbor or similar booking platforms
• Contact reservation holders and prospective customers, including managing waitlists and follow-ups
• Monitor and respond to company emails professionally and promptly
• Coordinate with captains, dock staff, and team members to ensure smooth boarding operations
• Maintain inventory and update workspace documents and tracking systems
• Support internal communication between crew and operations staff
• Assist with clerical tasks such as organizing documents, filing, and maintaining task lists
• Restock vessels with necessary supplies and report shortages
• Prepare materials and packages for scheduled cruises and events

Required:

• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Excellent time-management and multitasking abilities
• Ability to work in a fast-paced, high-volume environment
• Reliable transportation
• Availability for evenings, weekends, holidays, and major events
• Basic math skills and comfort handling cash and card transactions
• Ability to work outdoors for extended periods in summer conditions

Preferred:

• Experience in hospitality, tourism, or guest services
• Experience with POS or booking systems (e.g., FareHarbor)
• Familiarity with Cleveland waterfront attractions and events

• 4-hour and 8-hour shifts available
• Day and night shifts
• Wednesday–Sunday (weekends required)

• Commission and bonus opportunities
• Complimentary and discounted passes 
• Employee discounts

Join a fun, fast-growing waterfront team and help create memorable experiences on Cleveland’s waterways.