Director of Clinical Operations

Purpose: The Director of Clinical Operations is to ensure the proper execution of the clinic operations and strategies.

Essential Job Responsibilities:

Academic Leadership

• Provide input to the Assistant Dean in establishing clinical goals, strategy and direction.
• Assist clinic faculty and staff in the achievement of established clinical goals and objectives.

Compliance

• Maintains current knowledge with regard to legal, regulatory, and documentation & billing requirements of the clinic.
• Provide input to Assistant Dean in establishing compliant clinic policies and procedures.
• Ensure execution of compliant, effective clinic operations. Oversight of Quality Assurance program.
• HIPAA training/compliance
• Oversee Medicare compliance and claims processes (billing/coding, insurance submissions, remittance, appeals, etc.)

Program Assessment

• Collect and maintain program and clinic data as required for effective assessment of clinic operations.
• Assist in the analysis of data and the implementation of appropriate clinic enhancements.
• Scheduling and administration of MCO remediation program.

Data Management

• Oversee data collection, entry, analysis, and reporting to support clinical operations, compliance, and strategic decision-making.
• Ensure data accuracy, integrity, and timely dissemination to leadership and stakeholders.
• Prepare clear, timely reports and dashboards for stakeholders including leadership, regulatory bodies, and clinical teams.

Curriculum Management

• Provide input to the clinic curriculum and courses as they relate to clinic operations and compliance.
• Ensure clinic operations function in tandem with the educational program.
• Ensure appropriate student EHR training.

Administration

• Complies with program and clinic policies as they related to faculty, students and patients.
• Administers clinic activities such as the Quality Assurance process, HIPPA procedures and front desk operations.
• Assist in authorship of periodic reports.
• Schedule and assist the director of clinical education with administration of Objective Structured Clinical Exams.
• Liaison with EHR provider/troubleshoot technical problems related to EHR functionality

Clinic Responsibilities

• Provide course instruction and/or clinic floor coverage as needed.
• Demonstrates dynamic presentation skills to engage student interests and learning.
• Effectively and objectively evaluates student performance.
• Maintain operation of clinic equipment and supply inventory.
• Intern shift schedules

Personnel Management

• Provide supervision of assigned staff as well as coaching, and mentoring of faculty and staff.
• Ensure the timely and effective evaluation of assigned staff.
• Lead clinical team meetings.
• Oversight of front desk staff.
• Clinician scheduling and coverage.

Fiscal Oversight

• Ensure expenditures are within the allocated budget.
• Provide recommendations and justifications for annual budget development.
• Oversee clinic financials (services/collections/write-offs)

Project Management

• Ensure a systematic method of completing assigned projects within agreed upon time frames.
• Revise, update, and report project modifications to the appropriate stakeholders.

Campus / Community Relations

• Participate in admissions events, student orientation, graduation, etc.
• Represent the Doctor of Chiropractic Program at community events as required.

Accreditation

• Maintain current knowledge regarding CCE accreditation requirements.
• Ensure that the operational components of the clinic are aligned with accreditation requirements.

Miscellaneous

• Perform additional tasks as needed and/or requested.
• Participate in functions and activities that advance the mission, values and vision of the Institution.

Minimum Qualifications:

• Doctor of Chiropractic degree
• Proficiency in using Microsoft Excel (or comparable data analysis tools) for organizing, analyzing, and presenting clinical operations data is strongly preferred.
• 5 years of successful clinical experience
• 3 years of academic or related experience
• Demonstrated leadership and problem-solving skills
• Understanding of clinic compliance requirements

Clinical competence and confidence, specifically in dynamic spinal and extremity assessment and assessment of clinical outcomes

Preferred Qualifications:

• 3 years of successful clinical leadership experience
• Experience in managing clinic compliance policies and procedures for multi-doctor clinic
• Experience in assessment and data analysis of clinic operations

ADDENDUM TO POSITION DESCRIPTION

Cleveland University-Kansas City does not discriminate with regard to applicants or employees on the basis of race, color, religion, age, sex, national origin, ancestry, marital status, veteran status, or any other status protected by law. Cleveland University-Kansas City does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodations when necessary. The following are essential abilities and physical requirements for all positions at the University.

• Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff.
• May be exposed to short, intermittent and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies to include, but not limited to, pens, pencils, calculators, computer keyboards, telephones, etc.
• May be exposed to prolonged periods of computer usage.
• May be required to be available outside of normal business hours.
• May be required to transport oneself to other campus offices, conference rooms, and, on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.

Institutional Vision

The Cleveland vision is to be recognized and respected as a leader in health promotion.

Institutional Mission

Cleveland University-Kansas City educates and develops leaders in health promotion.

Institutional Core Values

Integrity/Accountability – Collaboration/Teamwork – Excellence/Service
Health/Well-being – Diversity/Respect – Innovation/Creativity