Property Services Support Specialist

Overview:

Cleveland Property Management, Cleveland's premier manager of residential real estate, is looking for a candidate who: possesses strong analytical skills; is committed to accuracy, timeliness and excellence; is passionate about customer service; wants to be a part of dynamic growth; and wants to enjoy a sense of autonomy, mastery and purpose at work.

At Cleveland Property Management, we value:

• Integrity
• Accountability
• Teamwork
• Passion
• Excellence
• Communication

We have a work environment that rewards teamwork and problem solving. If you bring your great attitude, we will teach you the skills you need. Experience is a plus; Enthusiasm is a must!

Responsibilities:

• Respond to vendor, resident and property owner inquiries via phone and in writing
• Enter bills and supporting documentation to Propertyware
• Perform quality review of data entry, including identifying and researching data outliers and input exceptions
• Manage multiple utility accounts including disconnections, water leak notices, and bill payments
• Provide world-class service to our clients
• Assist with projects

Qualifications:

• Fast & accurate typing/ data entry skills
• Computer proficiency: Excel and Google Workspace experience preferred
• Ability to navigate multiple systems accurately and efficiently; knowledge of property management systems is preferred
• High attention to detail
• Strong root cause analysis and problem-solving skills
• Excellent written and verbal communication skills; ability to successfully interact with vendors, residents, owners, and team members
• Manage multiple tasks simultaneously and perform timely follow-up
• Demonstrate a desire to learn and grow

Education:

• High school diploma or equivalent required
• Associate or bachelor’s degree in business, accounting, or related field is preferred

Experience:

• 1-3 years of customer service experience
• 1-3 years of experience in data entry, administrative support, audit support, accounting support, or similar role
• Experience with property management preferred but not required

Interested applicants should respond to this post with both a cover letter and resume.

Cleveland Property Management is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $37,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Have you reviewed, and are you comfortable with, the salary range for this position?
• What is it about this opportunity that excites you?

Work Location: Hybrid remote in Cleveland, OH 44143

Salary : $37,000 - $43,000