What are the responsibilities and job description for the Animal Care Specialist position at Cleveland Heights Animal Hospital?
Animal Care Specialist
Cleveland Heights Animal Hospital is seeking Animal Care Specialists to join our team. We are a group of veterinary professionals dedicated to patient and client care with an emphasis on positive experiences regardless of outcome. Our Animal Care Specialists are important liaisons for creating comfortable accommodations by nurturing human-pet relationships while in care of our lodging facility. Animal Care Specialists should enjoy human and pet interaction, be self-motivated to complete daily pet care tasks, practice flexibility with workflow development, and possess the independent drive for growth.
Requirements
- Competently speak and write the English language
- Ability to practice good money handling skills
- Efficiently perform clerical, cleaning, and personalized pet care with safe restraint practices
- Physically able to stand, move, and bend for prolong periods of time
- Capable of lifting and carrying up to 50lbs
- Embrace commitment to follow Safety Requirements
- Actively promote a positive, professional presence with staff, clients, and guests
Responsibilities
- Professionally connect with clients in person, via telephone, and software system
- Confidently promote lodging facility benefits and amenities, provide tours
- Schedule reservations and prepare charts with necessary information
- Accurately monitor and maintain lodging report records
- Process invoices and collect payments, followed by daily reconciliation
- Practice proper sanitization and cleaning routines
- Follow individual detailed feeding, exercise, bathing, and care instructions
- Actively assist in daily evaluation of pets for optimal healthcare
- Participate in monthly staff meetings and continued education when offered to better the services and products of the hospital
- Professionally deescalate sensitive situations and show empathy when appropriate
- Maintain inventory and housekeeping duties of designated zone and assist with needed duties of the hospital
About Cleveland Heights Animal Hospital
We are a group of Veterinary Professionals dedicated to patient and client care with emphasis on positive experiences regardless of outcome. Cleveland Heights Animal Hospital has proudly served the Lakeland community since 1972. Our team is committed to delivering advanced veterinary medicine at the highest level. Upon entering our expansive 10,000 square foot facility, guests are invited to unwind in our elegant lobby. Our outpatient services are conducted in six generously sized examination rooms, which include a specialized suite for comfortable end-of-life care and an outdoor courtyard. Our hospital is equipped to handle surgical, dental, and long-term patients with ease. Additionally, we offer a comprehensive pet spa and lodging service, featuring cozy cottages, bright sunshine suites, and luxurious kitty condos.