Manager, Security Operations

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Support our mission by managing and contributing to comprehensive security programs and initiatives at Progressive Field. Develop and implement appropriate security measures to promote a forward-thinking approach while overseeing discreet security functions to uphold the safety of our teammates and fans within our ballpark.

RESPONSIBILITIES & DUTIES:

People & Vendor Management

• Manage day-to-day of assigned seasonal gameday security team, comprising of approximately 40 teammates. Responsibilities include, but are not limited to, recruitment, hiring, scheduling, payroll management, and offering counseling, when necessary, in collaboration with Human Resources
• Serve as the Security Manager on Duty on event days in accordance with peer rotation schedule
• Supervise the security focus of the Ballpark Operations Intern Rotational Program, including developmental goal setting, training, scheduling, and providing feedback
• Collaborate closely with fellow Security Operations managers to ensure cohesive planning and execution of all events and activities supporting the Cleveland Guardians
• Collaborate with members of Baseball Operations to provide enhanced customer service & security protocols for Player Family and all Back of House (BOH) operations
• Coordinate and manage vendors supporting events, such as EDC Teams, Ambulance Crews, and Event Medicine Teams, ensuring proper and appropriate services are in place and available

Technology

• Serve as primary overseer and manager of the Incident Management System, offering guidance and support to peers in utilizing the current platform
• Provide training, validate data, develop systems, and analyze output of Incident Management System as needed
• Conduct a needs assessment and develop a management plan for internal security teams and partners within Ballpark Operations for Incident Management System
• Serve as the Security Lead for various MLB technology initiatives, ensuring proper implementation and consistency, including the Guest Pass System, Credential Scanning, and other relevant technologies
• Impact innovation and enhancement of security measures through research, development, testing and evaluation of programs
• Contribute insights into the utilization and management of security systems including video surveillance, access control, and future systems by reviewing trend analysis of successes and failures

Incident Management, Documentation & Analytical Analysis

• Provide guidelines for documenting and tracking of all incidents to ensure comprehensive metadata is captured and communicated to key stakeholders ensuring all surveillance needs, and expectations are considered
• Utilize incident management platform to provide analytical driven decisions, thus providing an enhanced staff and experience
• Leading initiatives to research and identify new technology platforms that have broad reaching benefits across departments.
• Develop and maintain comprehensive written policy and process documentation to ensure the consistent application of security and safety measures are applied within the designated area of responsibility. This includes Post Orders, Standard Operating Procedures, Field Access Plans, Post Season documents, and updates related to Safety Act compliance and modernization.
• Create, implement, and execute definitive and secure plans regarding staff interaction with guests needing a higher standard of engagement such as Media, Specialty Fans, and Players and Player Family.

Event Operations, Permitting & External Coordination

• Coordinate event-related transportation logistics, including team and staff bus parking.
• Partner with Ticket Operations to align operational parking needs with ticketed parking products and ensure cohesive event flow.
• Support risk management issues related to event operations, ensuring compliance with all applicable laws and regulations, including labor, safety, and public health standards and ADA requirements.
• Build and maintain relationships with local property owners, public agencies, and regional partners to secure approvals for fireworks, special effects, and other event-related activities.
• Develop and implement emergency action plans for concerts and large-scale events, including floor clearing, partial evacuations, weather-related contingencies (e.g., lightning), and other operational disruptions. Ensure all procedures align with safety standards and permitting requirements

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in criminal justice, Security Studies, Management or other relevant degree
• Minimum of 3-5 years of experience in security, operations management, or program management
• At least 3 years of direct people management experience

JOB SKILLS & REQUIREMENTS:

• Demonstrated previous experience in documenting process, policy, or planning
• Project management experience preferred
• Ability to execute an analytic process, from requirements to dissemination.
• Knowledge and/or experience with Incident Management Application preferred
• Experience with the Microsoft Office suite of tools.
• Ability to work weekends and events as dictated by Security Manager on-duty rotation schedule

ORGANIZATIONAL REQUIREMENTS:

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a
  positive, respectful work environment.
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or
  navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Ability to act according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.

The expected annual salary range for this position is $66,108.77 - $73,795.83. This range serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.

Salary : $66,109 - $73,796